Head of Crisis Response, Marketing and

3 weeks ago


San Francisco, United States Atlassian Full time

Overview:
Atlassian is looking for a Head of Crisis Response, a new role for someone with the drive and experience to establish and operationalize a team to manage risk and reputational issues across our go-to-market teams.

We’re seeking a leader with strong collaboration skills to prepare for issues and incidents and coordinate our response when they occur. A strong sense of urgency and exceptional problem-solving is essential, as you will be playing a hands-on role during incidents. Just as important is your ability to think and plan long term as you partner company-wide to create playbooks and strategies for issues that may impact our business.

This is a senior position, with growth opportunities and the opportunity to manage a team, reporting to the Head of Communications. This role can be remote from anywhere in the US.

**Compensation**

Zone A: $209,000 - $278,700

Zone B: $188,100 - $250,800

Zone C: $173,500 - $231,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

**Responsibilities**:

- Build, manage and lead incident response strategy for the marketing and communications teams, identifying and responding to real time issues while anticipating long term risks and opportunities
- Set, track and oversee the delivery of objectives and key results, using robust data and insights to inform and report progress
- Quarterback critical incidents on behalf of marketing, promptly and effectively problem solving and recommending paths forward in accordance with strategy
- Work across cross functional teams to develop and execute strategic response plans, including:

- Corporate communications and social teams
- Product marketing
- Sales
- Customer support
- Prioritize building and partnering across the business: including with engineering and security teams on technical incidents and outages, and with legal partners throughout

Qualifications:

- 15+ years of experience, including 5+ years incident management or crisis communications experience
- Background in enterprise tech/SaaS essential, security experience is helpful
- Proven experience managing teams in a distributed model
- Experience managing high profile incidents simultaneously
- Exemplary written and presentation skills, including the ability to quickly translate complex, technical detail into succinct, easy-to-digest communications
- Experience working collaboratively and partnering across a highly distributed organization
- A how-can-I-help, get-it-done demeanor


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