Bilingual Spanish/English Mobile Crisis Response Team Peer Support Specialist

4 weeks ago

San Francisco, United States Mental Health Association of San Francisco Full time
POSITION TITLE: Bilingual Spanish/English Mobile Crisis Response Team Peer Support Specialist

POSITION TYPE: Full-time (40 hours); Non-exempt

PAY RANGE: $31.25 hourly

REPORTS TO: Marin Program Managers

HOURS & SHIFT OPTIONS:

Peer 1: Day Shift
  • 4/10 schedule
  • Sunday-Wednesday
  • 7am-5:30pm
  • Crisis response calls
Peer 2: Mid-Day Shift (with 1 weekend day shift)
  • 4/10 schedule
  • Wednesday-Saturday
  • Wed/Thurs/Fri 9am-7:30pm
  • Saturday 7am-5:30pm
  • Combo of crisis response calls and mid-day follow-ups
Peer 3: Night Shift
  • 4/10 schedule
  • Wednesday-Saturday
  • 10:30am-9:00pm
  • Crisis response calls
BENEFITS:
  • 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
  • 100% Dental, vision, life & long-term disability coverage; EAP
  • Over 30+ days of PTO, including 10 vacation days (baseline), sick days, personal days, and major holidays
  • Health and Dependent Care FSA, Commuter Check, and 403(b) options available
  • Ongoing access to MHASF continuing education and skill-building workshops- all training time paid
  • Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once
ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF)

MHASF is a mental health peer-run nonprofit located in downtown San Francisco and has been serving people and agencies across the Bay Area since 1947. As mental health consumers, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs. We believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior; post-hospitalization peer support; mental health and nutrition; peer mental health workforce development; and much more.

ABOUT THE MOBILE CRISIS RESPONSE TEAM

The purpose of the Mobile Crisis Response Team (MCRT) is to respond to mental health and substance abuse crises and psychiatric emergencies in the community throughout Marin County. MCRT works collaboratively with the residents of Marin County, community based behavioral health agencies, hospitals and local law enforcement agencies to increase the safety of individuals in a crisis. MCRT provides rapid crisis intervention in the field to address and de-escalate, as well as stabilize, an immediate crisis in the least restrictive environment possible.

OVERVIEW OF PROGRAM & POSITION

When you're experiencing a mental health crisis, the presence of someone who understands what you're going through can make all the difference. In partnership with Marin County's Behavioral Health & Recovery Services (BHRS), MHASF aims to make that difference for Marin County residents. We place Bilingual Spanish/English Peer Support Specialists (MCRT BPSS) with a multidisciplinary crisis team, based in Marin County to offer compassionate, culturally sensitive support and help build a sense of trust, safety, and possibility for people at their most vulnerable. The MCRT BPSS position incorporates peer input, expertise, knowledge, and lived and living experience (having experienced behavioral health/recovery directly) to:
  • Support MCRT in connecting community members to BHRS programs and other community resources
  • Assist with de-escalation in the least restrictive manner
  • Provide follow-up contact with clients
  • Conduct outreach to assist clients who are identified as pre-crisis
The MCRT BPSS will provide these services in the following ways: education, information sharing, brokerage and linkage, individual rehabilitation, warm hand-offs, community engagement, and formal or informal presentations about MCRT services. The MCRT BPSS will also offer improvement recommendations and assist in the development of outreach & engagement materials. They will work collaboratively within a multi-disciplinary team of professionals including crisis specialists, mental health practitioners and other clinical staff, support services workers and internal and external BHRS stakeholders. The MCRT BPSS will regularly use Microsoft Office to send email correspondence to community members and stakeholders. This position requires administrative duties including but not limited to documenting communication with clients and family members in the Access Pre-Consumer log, tracking data, and compiling reports as needed.

RESPONSIBILITIES

Top Three Responsibilities

The MCRT BPSS will:
  • Spend time both on-site at the BHRS office(s) and traveling throughout Marin County to provide personalized crisis follow-up peer counseling and resource navigation support
  • Provide crisis-focused, field-based peer-to-peer support in 1:1 settings for Marin County. Be available for phone consultation to law enforcement, first responders, community providers, families and other community members
  • Serve as an advocate for program participants and a model for mental health recovery, when necessary, facilitate transportation to Crisis Stabilization Unit, including coordination of appropriate and available community-based services for ongoing treatment and follow-up
GENERAL RESPONSIBILITIES:
  • Use personal lived and living experience as a mental health consumer
  • Serve as a role model and self-disclose lived and living experience background to clients as appropriate, to establish trust and demonstrate possibility of recovery
  • Provide information and assist clients with access to community services and resources
  • Communicate with physicians, psychiatrists, and therapists as well as other service providers
  • Assist with crisis intervention, targeted case management, advocacy, service navigation, and other supports
  • Provide ongoing follow-up contact to ensure clients are connected to appropriate supports, and provide additional assistance when needed
  • Help ensure that services are sensitive to the cultural context and personal history of each client and the client's support system; provide services in community-based settings
  • Ensure that consumers are involved to the greatest extent possible in decisions affecting services and treatment
  • Promote collaboration among support systems, mental health providers, healthcare providers, justice system personnel, school personnel, and other agencies
  • Outreach and engagement by developing trust and rapport by meeting clients where they are at and conducting outreach in the community to those who may be reluctant to engage with peers and clinicians
  • Attend supervision, staff meetings, trainings, and other meetings in Marin and in San Francisco
  • Maintain detailed records of services provided by program staff and ensure client record confidentiality
  • Ensure records contain all data necessary in reporting to the State Department of Mental Health
  • Ensure records conform to Medi-Cal requirements and standards
  • Provide feedback and support to Marin County BHRS and communicate with MHASF about site issues as needed
  • Provide training and information to the greater Marin County community to increase knowledge of and access to mental health triage
  • Other responsibilities as assigned
POSITION QUALIFICATIONS & SKILLS
  • Personal lived and living experience of mental health challenges, and a willingness to disclose to participants and during counselor trainings is a requirement for this peer position
  • Proof of COVID-19 vaccine and booster (This is field-based work in Marin County)
  • Personal vehicle, clean driving record, valid CA driver's license, and the ability to drive throughout Marin County with project participants/clients
  • Bilingual and able to read, write, and speak Spanish proficiently
  • Ideally, applicant will already possess California Peer Certification OR, achieve this certification within 6 months of hire (cost of training and exam covered by MHASF)
  • Preferred - Familiarity and experience with harm reduction and the mental health recovery model
  • Preferred - Experience working in crisis settings and de-escalation/cultural responsiveness
  • 2 years of professional experience supporting people with behavioral health challenges
  • Proficient computer skills, including typing and data entry
  • Clear, effective written and verbal communication skills
  • Behavioral health knowledge, including familiarity with psychiatric diagnoses, psychiatric symptoms and associated behavior, psychiatric medications, and substance use issues
  • Self-direction, flexibility, and organization
  • Ability to use independent judgment, work effectively under pressure, and function well in a team setting
  • Willingness to learn from others, take feedback, and adjust communication and behavior
  • Proven ability to work effectively with people of a variety of ages, backgrounds, and paths to recovery
  • Commitment to upholding the mission and values of MHASF
SUCCESSFUL ATTITUES & WORK APPROACHES
  • Highly organized and resourceful, attention to detail, ability to multi-task and manage time well to accomplish all key tasks and deadlines
  • Willingness to learn and support others, take, and provide constructive feedback, and adjust communication and behavior
  • Affirmative and accepting towards people from diverse backgrounds and experience
  • Experience taking initiative to self-educate about unfamiliar subjects or concepts

  • Bilingual Spanish/English Mobile Crisis Response Team Peer Support Specialist

    1 month ago

    San Francisco, United States Mental Health Association of San Francisco Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Bilingual Spanish/English Mobile Crisis Response Team Peer Support SpecialistPOSITION TYPE: Full-time (40 hours); Non-exemptPAY RANGE: $31.25 hourlyREPORTS TO: Marin Program ManagersHOURS & SHIFT OPTIONS:Peer 1: Day Shift4/10 scheduleSunday-Wednesday7am-5:30pmCrisis response callsPeer 2: Mid-Day Shift (with 1...

  • Bilingual Spanish/English Mobile Crisis Response Team Peer Support Specialist

    1 day ago

    San Francisco, United States Mental Health Association of San Francisco Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Bilingual Spanish/English Mobile Crisis Response Team Peer Support SpecialistPOSITION TYPE: Full-time (40 hours); Non-exemptPAY RANGE: $31.25 hourlyREPORTS TO: Marin Program ManagersHOURS & SHIFT OPTIONS:Peer 1: Day Shift4/10 scheduleSunday-Wednesday7am-5:30pmCrisis response callsPeer 2: Mid-Day Shift (with 1...

  • Peer Counselor

    1 day ago

    San Francisco, United States Richmond Area Multi-Servi Full time

    The Peer Counselor position on the Street Crisis Response Team (SCRT) is part of an innovative model responding to triaged 911 calls for non-violent, behavioral health issues on the streets of San Francisco as an alternative to law enforcement intervention. The SCRT team—a vital part of the Mental Health SF system of care reform—consists of a SFFD...

  • Behavioral Health Director

    1 week ago

    San Francisco, United States Mission Neighborhood Health Center Full time

    The Mission Neighborhood Health Center is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and...

  • JOB TITLE: Crisis Response Clinician

    2 weeks ago

    San Mateo, United States Behavioral Health Ambassadors Full time

    Job DescriptionJob Description JOB TITLE: Crisis Response Clinician (Bilingual Spanish a plus)DEPARTMENT: Community and Crisis Response TeamREPORTS TO: Program ManagerSALARY: $118,456POSITION STATUS: Non-Exempt Full-time - 40 hours per weekLOCATION: Hiring clinicians for the following locations:- San Mateo/Foster City- Millbrae- North Fair Oaks- Pacifica-...

  • JOB TITLE: Crisis Response Clinician

    2 days ago

    San Mateo, United States Behavioral Health Ambassadors Full time

    Job DescriptionJob Description JOB TITLE: Crisis Response Clinician (Bilingual Spanish a plus)DEPARTMENT: Community and Crisis Response TeamREPORTS TO: Program ManagerSALARY: $118,456POSITION STATUS: Non-Exempt Full-time - 40 hours per weekLOCATION: Hiring clinicians for the following locations:- San Mateo/Foster City- Millbrae- North Fair Oaks- Pacifica-...

  • Behavioral Health Director

    1 week ago

    San Francisco, United States Mission Neighborhood Health Center Full time

    Job DescriptionJob DescriptionThe Mission Neighborhood Health Center is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We...

  • Behavioral Health Director

    1 week ago

    San Francisco, United States Mission Neighborhood Health Center Full time

    Job DescriptionJob DescriptionThe Mission Neighborhood Health Center is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We...

  • Behavioral Health Director

    19 hours ago

    San Francisco, United States Mission Neighborhood Health Center Full time

    Job DescriptionJob DescriptionThe Mission Neighborhood Health Center is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We...

  • Crisis Response Clinician

    1 week ago

    San Mateo, United States StarVista Full time

    JOB TITLE: Crisis Response Clinician (Bilingual Spanish a plus)DEPARTMENT: Community Wellness and Crisis Response Team (CWCRT)REPORTS TO: Program ManagerPOSITION STATUS: Non-Exempt-Full-time - 40 hours per week SALARY: $52-$55 per hourDESCRIPTION:StarVista is a 501(c)(3) nonprofit organization that has helped people of all ages throughout San Mateo County...

  • Peer Specialist

    5 days ago

    San Diego, United States CRF Behavioral Healthcare Full time

    **Hours**: 40 hours per week; Monday, Tuesday, Thursday, Friday, 9:00 am - 5:00 pm; Wednesday, 11:00 am to 7:00 pm **Pay Rate**: $18.05 to $19.95 per week **Education**: High School diploma/GED required **Certification**: Certified Peer Support Specialist through CalMHSA strongly preferred before hire; required within 90 days after hire...

  • Bilingual English/spanish Data Entry Clerk

    4 weeks ago

    San Ysidro, United States December Group LLC Full time

    **CBP TIER 5 CLEARANCE OR EQUIVALENT REQUIRED** Seeking bilingual (English/Spanish) data entry specialists to support the US Customs and Border Patrol efforts to process noncitizens at ports of entry. The applicant will communicate in Spanish and English with migrants, noncitizens, and individuals seeking asylum in the US, and assess eligibility for...

  • Street Crisis Response Specialist

    1 week ago

    San Francisco, United States Heluna Health Full time

    The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing. This Street Crisis Response Specialist role will be assigned to the Street Crisis Reponse Team and is comparable to an Outreach Specialist Level 3...

  • Street Crisis Response Specialist

    3 hours ago

    San Francisco, United States Heluna Health Full time

    The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing. This Street Crisis Response Specialist role will be assigned to the Street Crisis Reponse Team and is comparable to an Outreach Specialist Level 3...

  • Bilingual Peer Support Specialist

    1 week ago

    San Diego, United States San Diego LGBT Community Center Full time

    Job DescriptionJob DescriptionWELCOME TO YOUR CENTER!Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant,...

  • Bilingual Peer Support Specialist

    1 day ago

    San Diego, United States San Diego LGBT Community Center Full time

    Job DescriptionJob DescriptionWELCOME TO YOUR CENTER!Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant,...

  • Street Crisis Response Specialist

    1 week ago

    San Francisco, United States Heluna Health Full time

    The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing. This Street Crisis Response Specialist role will be assigned to the Street Crisis Reponse Team and is comparable to an Outreach Specialist Level 3...

  • Street Crisis Response Specialist

    1 day ago

    San Francisco, United States Heluna Health Full time

    The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing. This Street Crisis Response Specialist role will be assigned to the Street Crisis Reponse Team and is comparable to an Outreach Specialist Level 3...

  • Peer Support Specialist

    1 month ago

    San Carlos, United States Xelerate Full time

    Xelerate is hiring **Peer Support Specialists **for a leader in Behavioral and Mental Health! Looking to help people in a meaningful way? Passionate about Mental Health? Then this is the opportunity for you! See the details for this position below: Shifts - 7 AM to 3:30 PM - 3 PM to 11:30 PM - 11 PM to 7:30 AM - 40 hour per week & 16 hour per week schedules...

  • Street Crisis Response Specialist

    1 week ago

    San Francisco, California, United States Public Health Foundation Enterprises, In Full time

    The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.This Street Crisis Response Specialist role will be assigned to the Street Crisis Reponse Team and is comparable to an Outreach Specialist Level 3 role....