Client Support Specialist

3 weeks ago


Phoenix, United States nFocus Solutions Full time

Role Summary

We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support and resolve issues. The perfect candidate is inherently a client advocate and thrives in a fast-paced technology environment.

You will...

+ Provide Tier 1 customer support to clients.

+ Respond to client inquiries in a timely manner via phone, email, and chat.

+ Act as the voice of our clients and provide feedback for future enhancements.

+ Maintain records of each client in CRM (Dynamics).

+ Ask relevant questions to define the root cause of client issues.

+ Identify product issues and engage product team to address and resolve them.

+ Input tickets for client issues and track statuses using our ticket tracking system.

+ Test and validate newly deployed features, enhancements, and patches.

+ Perform other duties as needed.

You have...

+ 1+ years of client technical support experience.

+ Bachelor's degree or equivalent experience.

+ Exceptional customer service background

+ Highly skilled in Word, PowerPoint, and Excel

+ Excellent written/oral communication and interpersonal skills

+ Ability to work effectively in a team as well as independently.

+ Strong technical troubleshooting skills.

+ A strong desire to exceed client expectations.

+ High personal integrity and uncompromising ethics

+ Willing to submit to required background check.

Perks & Benefits

We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

About nFocus Solutions

nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.

Tech support | customer support | IT agent | IT consultant | technology | technical support | tech guru | entry level | recent graduate | Support Rep | SAAS company |

Powered by JazzHR



  • Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support...


  • Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support...


  • Phoenix, United States nFocus Solutions Full time

    Role Summary         We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to...


  • Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support and...


  • Phoenix, United States nFocus Solutions Full time

    Job DescriptionJob DescriptionRole Summary        We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works...


  • Phoenix, United States nFocus Solutions Full time

    Job DescriptionJob DescriptionRole Summary        We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works...


  • Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support and...


  • Phoenix, Arizona, United States findojobs Full time

    Job Description:Cisco Systems is seeking a motivated and dedicated Client Support Specialist to join our team in Phoenix, Arizona. This is a remote work position at the associate level, requiring a minimum of 4 years of experience in a similar role. As a Client Support Specialist, you will be responsible for providing exceptional customer service and...


  • Phoenix, Arizona, United States findojobs Full time

    Job Description:Cisco Systems is seeking a motivated and dedicated Client Support Specialist to join our team in Phoenix, Arizona. This is a remote work position at the associate level, requiring a minimum of 4 years of experience in a similar role. As a Client Support Specialist, you will be responsible for providing exceptional customer service and...


  • Phoenix, United States One Path Career Partners Full time

    We are hiring for a skilled Client Support Specialist. We are looking for a candidate who is a customer service professional and preferably has call center experience. You will be an initial contact for inbound client requests and will log, document, and notate client conversations/issues. Must have the ability to multitask in a fast-paced environment, have...


  • Phoenix, United States Renren Full time

    Lofty, Inc is a rapidly growing and category-defining SaaS platform that caters to residential real estate agents, teams, and brokerages. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a...


  • Phoenix, United States nFocus Solutions Full time

    Role Summary        We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide...


  • Phoenix, United States nFocus Solutions Full time

    Role Summary        We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide...


  • Phoenix, United States Clearwave Corporation Full time

    **Who You Are**: To propel our next wave of growth, Clearwave is looking for a customer service-focused individual to support our client’s day-to-day needs as it relates to the use of our products. The Client Support Specialist is a critical part of Clearwave’s growth strategy and is responsible for helping to drive client satisfaction and retention....


  • Phoenix, United States Chicanos Por La Causa Full time

    *** The client support specialist is responsible for the daily operations of the facility, to include oversight of the safety and well-being of clients on the Corazon campus. **MINIMUM QUALIFICATIONS AND COMPETENCIES** Must meet the criteria for a Behavioral Health Technician; one or more criteria below must be met: - Master's degree or bachelor's degree...


  • Phoenix, United States Chicanos Por La Causa Full time

    *** The client support specialist is responsible for the daily operations of the facility, to include oversight of the safety and well-being of clients on the Corazon campus. **MINIMUM QUALIFICATIONS AND COMPETENCIES** Must meet the criteria for a Behavioral Health Technician; one or more criteria below must be met: - Master's degree or bachelor's degree...


  • Phoenix, United States nFocus Solutions Full time

    **Role Summary** **You will** - Provide Tier 1 customer support to clients. - Act as the voice of our clients and provide feedback for future enhancements. - Maintain records of each client in CRM (Dynamics). - Ask relevant questions to define the root cause of client issues. - Identify product issues and engage product team to address and resolve them. -...


  • Phoenix, United States Child & Family Support Services Full time

    **Come join us for a rewarding career **working with young people by helping them **overcome their individual challenges **and **recognizing their full potential**. The **Direct Support Specialist** is the perfect position for a determined paraprofessional, caregiver, social worker or behavioral health professional looking for an exciting opportunity to...


  • Phoenix, United States Lutheran Social Services of the Southwest Full time

    Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona. Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities. Working for our...

  • Client Care Specialist

    2 months ago


    Phoenix, United States Community Bridges, INC Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental...