Security Operations Manager

3 weeks ago

Quincy, United States Securitas Inc. Full time

The **Operations Manager** will manage the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training.

**Distinguishing Characteristics**:
Performs a variety of management functions for assigned account; may be assigned a rank, as defined by client contract. Does not perform Security Officer duties except on a limited, relief or emergency basis.

**Benefits**:
Depending on experience, Securitas will offer a salary of $**80K-85K**, in addition to a full benefits package that includes:

- Medical, dental, vision, and life insurance
- 10 accrued vacation days, 4 floating holidays, and 6 sick days
- 401K

**ESSENTIAL FUNCTIONS**

Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.

Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders.

Oversees, coordinates with line management, and participates in the recruitment, selection,

orientation, training, development, and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.

Assists in development and administration of budget in relation to assigned account.

Maintains a positive, professional environment in full compliance with applicable laws,

regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.

Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.

Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.

Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

Performs tasks and duties of a similar nature and scope as required for assigned account.

**Qualifications**:

- Associate's Degree and 3 years of responsible experience in the security
- industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
- Union security experience is a plus.
- Experience in scheduling, operations, or other functions of the security industry is required. Law Enforcement and/or Military is a plus.
- Current state driver's license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
- Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
- Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required.
- Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting.
- Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.
- Professional, articulate; and able to use good independent judgment and discretion.
- Ability to effectively enforce post orders, security standards, and company policies equitably and consistently.
- Experience in hiring, developing, motivating, and retaining quality staff.
- Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

**Competencies (as demonstrated through experience, training, and/or testing):
- If required for assigned accounts, must be able to

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