Operations Manager

3 weeks ago

Quincy, United States Manet Community Health Center Full time

**General Definition and Scope of Job**

The Operations Manager will direct and supervise primary care group practice administrative functions from check-in to check-out (reception, scheduling, registration, insurance and payment processing to include eligibility and co-payment collection) across five service delivery sites. Responsible for practice management, patient flow process design, and customer service; administrative staff orientation, supervision, training; and, development.

**Core Responsibilities**
- Supervises non-clinical administrative personnel and ensures their optimum performance. Develops flexible staffing designs to support the clinical practice including sufficient night and weekend coverage and patients’ linguistic requirements.
- Hires, maintains, coaches, and disciplines the scheduling functions including call center operations and patient registration, to ensure the accuracy and efficiency of data management, and to provide excellent customer service.
- Experience with the Joint Commission, DPH and HRSA regulatory and compliance requirements a plus.
- Demonstrates and mentors’ others to follow strong customer service and patient centered management style utilizing strong verbal and written communication skills.
- Develops, implements, and analyzes business practices and institutes appropriate business solutions to optimize clinical processes.
- Monitors provider productivity reports to investigate productivity variation and to improve administrative and clinical individual and group performance in support of provider productivity..
- Develops, administers and analyzes customer service data for performance improvement indicators and institutes improvements.
- Demonstrates computing proficiency: Athena Health, EHR and EPM portal and insight, and Micro-centric operating environments; and medical office procedures.
- Demonstrates a clear understanding of federal and state legal requirements and compliance guidelines for the protection of personal medical information (HIPAA) including HIT requirements for ensuring the processing and handling of personal medical information.
- Maintains compliance with governmental regulations and industry requirements. Works in conjunction with the HIPAA & Corporate Compliance Officer to implement changes within the health center.
- Enhances operational effectiveness, emphasizing service to patients, cost containment, and high-quality patient care. Resolves operational problems and keeps lines of communication open with staff to ensure responsiveness and productivity.
- Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
- Plans, develops, implements, and evaluates administrative policies, protocols, and systems as appropriate.

**Minimum Skills, Experience and Educational Requirements**
- Requires a bachelor’s degree plus a minimum of 3-5 years relevant work experience in medical office administration. Requires a minimum of 2 years of direct management or supervisory experience.
- Prior group practice management and ambulatory primary care preferred.
- Demonstrates current and up-to-date working knowledge of managed care administrative and compliance requirements, including state and federally sponsored health plans. Stays abreast of public and private health insurance rules, regulations, and guidelines.
- Demonstrated experience in customer service, practice design and workflows.
- Collaborates on the implementation of policies and procedures in accordance with regulatory requirements, and in group processes including strategic, operational, and financial planning.
- Demonstrates leadership and models behavior for team members while fostering a cooperative working environment among diverse populations.
- Demonstrates a clear understanding of and leadership in a Performance Improvement environment.
- Communicates courteously, pleasantly, and effectively with patients, families, and staff both by telephone in writing and in person. Must possess excellent verbal and written communication and negotiation skills.
- Demonstrates the ability to teach, take direction, and establish priorities and to establish and maintain productive working relationships with medical staff and allied health professionals; and,
- Exemplifies initiative and is flexible when faced with competing demands. Must be well organized and possess good time management skills, planning and multi-tasking.

**Required Certifications and Licenses**

None

**Critical Demands of the Job**
- Manage multiple requests and prioritize appropriately;
- Ability to function in a faced paced setting;
- Attention to details and prompt follow up;
- Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight; and,
- Excellent organizat

  • Fixed Operations Manager

    4 days ago

    Quincy, United States SkipperBud's Full time

    OVERVIEW: The Fixed Operations Manager is responsible for overseeing all service, parts and marina department operations. The Fixed Operations Manager will be responsible for the reputation, efficiency and profitability of the service, parts and marina departments. As with all positions within dealerships, this position will have a focus on improving the...

  • Fixed Operations Manager

    4 days ago

    Quincy, United States SkipperBud's Full time

    OVERVIEW: The Fixed Operations Manager is responsible for overseeing all service, parts and marina department operations. The Fixed Operations Manager will be responsible for the reputation, efficiency and profitability of the service, parts and marina departments. As with all positions within dealerships, this position will have a focus on improving the...

  • Security Operations Manager

    1 month ago

    Quincy, United States Securitas Inc. Full time

    The **Operations Manager** will manage the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training. **Distinguishing...

  • Manager, Revenue Operations

    3 weeks ago

    Quincy, United States IntelyCare Full time

    Manager, Revenue Operations At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We've built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and...

  • Ag Operations Supervisor/Operations Management Development Program

    2 days ago

    Quincy, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...

  • Ag Operations Supervisor/Operations Management Development Program

    1 day ago

    Quincy, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...

  • Ag Operations Supervisor/Operations Management Development Program

    3 days ago

    Quincy, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.  We serve agriculture customers and consumers across the United States and around the world.  Most of our 10,000 employees are in the United States, but...

  • Ag Operations Supervisor/Operations Management Development Program

    3 days ago

    Quincy, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. - We serve agriculture customers and consumers across the United States and around the world. - Most of our 10,000 employees are in the United States, but...

  • Team Manager

    3 weeks ago

    Quincy, United States Arbella Insurance Group Full time

    We’re looking for a leader who can to contribute to the overall success of Arbella’s vision in being the best property and casualty company in the Northeast region. An Arbella Team Manager is a thought leader who truly enjoys coaching, developing, and leading front line individual contributors. The Team Manager is passionate about delivering exceptional...

  • Assistant Manager of Operations

    4 days ago

    Quincy, United States Immunotek Full time

    We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Here's a snapshot of the benefits you can expect: * Medical Benefits: Choose from multiple plans to access preventive care, extensive provider networks, and affordable prescription medications, with options for Health Savings Accounts...

  • Operations Planner

    1 month ago

    Quincy, United States FreightPlus Full time

    Job DescriptionJob DescriptionFreightPlus is an industry provider of data-driven transportation management, offering businesses customized and fully tailored managed transportation solutions in a boutique environment where clients get the individual attention they deserve. FreightPlus combines first class customer service with innovative technology and...

  • Travel Lift Operator

    3 weeks ago

    Quincy, United States MarineMax, Inc. Full time

    Operates travel lift to move vessels in and out of the water. Also moves land based vessels to designated work, storage or sales areas. POSITION RELATIONSHIPS: Reports To: Service Manager or Marina Manager Key Internal Relationships: Service Departme Lift Operator, Travel, Operator, Marina Manager, Service Manager, Manufacturing

  • Operations Internship

    6 days ago

    Quincy, United States Arbella Insurance Full time

    Why Arbella? Voted Boston's #1 Best Place to Work by the Boston Business Journal in 2023! Arbella Insurance Group is one of the leading insurers in the Northeast. In order to achieve this, we work hard to attract and retain the best people to serve our customers. We developed our Total Rewards package for this reason, as well as to set us apart from other...

  • Travel Lift Operator

    4 weeks ago

    Quincy, United States MarineMax Full time

    **OVERVIEW**: Operates travel lift to move vessels in and out of the water. Also moves land based vessels to designated work, storage or sales areas. **POSITION RELATIONSHIPS**: **Reports To**:Service Manager or Marina Manager **Key Internal Relationships**: Service Department, Sales Department **Direct Reports**: N/A **Job Requirements**: - Complete...

  • Travel Lift Operator

    3 weeks ago

    Quincy, United States MarineMax Full time

    OVERVIEW: Operates travel lift to move vessels in and out of the water. Also moves land based vessels to designated work, storage or sales areas. POSITION RELATIONSHIPS: Reports To: Service Manager or Marina Manager Key Internal Relationships: Service Department, Sales Department Direct Reports: N/A Job Requirements: * Complete MarineMax travel lift...

  • Operations Supervisor

    5 days ago

    Quincy, United States Republic Services Full time

    ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping...

  • Director, Site Operations, NA

    1 week ago

    Quincy, United States Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large...

  • Director, Site Operations, NA

    1 month ago

    Quincy, United States CareerBuilder Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large...

  • Director, Site Operations, NA

    2 days ago

    Quincy, United States Vantage Data Centers Full time

    Director, Site Operations, NA page is loaded Director, Site Operations, NA Apply locations Quincy, Washington time type Full time posted on Posted 30+ Days Ago job requisition id R14566 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out...

  • Director, Site Operations, NA

    1 month ago

    Quincy, United States Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large...