Front Desk Lead Receptionist

3 weeks ago


Mesa, United States KTR Mesa Full time

**Front Desk employees are expected to**:

- Represent KTR by maintaining a professional attitude and appearance in the workplace.
- Knowledge of all the rules and regulations in the facility and share with new customers as entering the building.
- Educate new customers on the many class programs and events we offer.
- Handle all transactions, including cash, with integrity.
- Ensure the accurate and complete registration/waivers.
- Properly open and close the front desk each day according to Standard Operating Procedures.
- Accurately book, change and cancel class enrollments.
- Acknowledge and greet everyone who enters and leaves the facility.
- Provide detailed descriptions of the facility features, birthday packages, services, and hours of operation.
- Utilize KTR computer with skill and proficiently.
- Answer phone promptly and use the guest’s name during phone conversation
- Actively promote our birthday packages, sessions and retail, as well as programs, promotions and/or discounts available.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean, safe, fully stocked and well organized work area.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Assist in all areas of operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the facility that require attention

**Job Type**: Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 10 - 20 per week

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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