Community Cat Coordinator/clinic Receptionist

2 weeks ago

Voorhees, United States Animal Welfare Association (AWA) Full time

**Essential Functions:
**Community Cat Coordinator:
- Acts as a liaison between AWA and clients/trappers and rescue groups regarding community cats. This includes, but is not limited to:

- Answering questions from the general public regarding how to handle community cats in their neighborhood and connecting those clients to AWA services and/or trappers/rescues as appropriate
- Develops and distributes resources to best communicate information to the general public and trappers
- Develops resources for the TNR section of the AWA website
- Manages the AWA trap rental program
- Schedules Feral-Fix-it and MASH clinic appointments
- Establishes relationships with local trappers and rescues to maximize efforts for TNR
- Keeps abreast of local ordinances effecting community cats
- Develops ways to better prompt community cat efforts and resources to the community such as offering workshops

**Clinic Receptionist Support:
- Provides support for the clinic reception desk
- Answer incoming calls and check/return messages
- Schedule appointments
- Update cancellations
- Fill openings as needed
- Confirm appointments
- Greets and helps all visitors/volunteers
- Process paperwork as needed
- Assist with the flow of incoming animals throughout designated areas, take animal weight as needed.
- Applies appropriate promotions and discounts to services
- Provide information on flea and tick treatment, spay/neuter surgery, routine testing and test results, clinic practices, or general questions on various aspects of animal care.
- Relay important follow up care to discharged patients as requested by the veterinarian or technician staff
- Stock, clean and organize lobby area of the clinic and the reception desk
- Ensure deposits are taken and applied to the client account
- Process all invoicing at the close of each appointment
- Responsible for sale of clinic merchandise
- Process all payments and close out and balance the drawer each day

**Position Requirements:
**High quality customer service skills **- the Community Cat Coordinator/Clinic Receptionist has daily contact with clients, co-workers, supervisors, and volunteers. Can respond promptly and courteously to customer needs. Responds to request for service or assistance from supervisors, co-workers, and volunteers. Is able to handle customer service situations and is able to identify when a client issue needs to be elevated to a supervisor. Displays empathy and understanding when needed.
- Commitment to humane treatment of animals
- Must be able to work independently
- Is able to accept and explain the concepts of prepubescent sterilization, prerelease sterilization of owned and community animals and humane euthanasia
- Must recognize or be willing to gain working knowledge of normal and abnormal health and behavioral conditions of the patients, pre
- and post-surgery
- Knowledge of the diseases and disorders of animals, spay and neuter and related procedures, and animal handling and restraint
- Familiarity with medical terminology and medical knowledge, willingness to learn
- Knowledge of disinfecting procedures; antisepsis and asepsis
- Adhere to all organizational policies and procedures and safety standards
- Quickly learn and adapt to changes in policies, procedures, and safety standards
- Maintain good appearance and the ability to tactfully and effectively work with the public
- Maintain a positive and respectful attitude
- Provide and record accurate information
- Ability to manage multiple tasks simultaneously
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Effective communication skills - must communicate effectively both verbally and in writing with supervisors, colleagues, volunteers, and clients. Can effectively communicate in emergent situations. Is tactful and understandable when communicating information to clients.
- Problem solving skills - is able to identify potential problems and in a timely manner is able to identify a solution or person to provide the solution
- Ability to learn quickly and efficiently
- Consistently report to work on time and prepared
- Must work well in a group setting
- Displays original thinking and creativity

**Qualifications**:

- High School graduate required
- 1-3 years’ experience in high contact customer service position Working knowledge of computer systems and programs

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