Customer Solutions Specialist

3 weeks ago

The Woodlands, United States Country Fresh Full time

Reporting to the Customer Solutions Manager, the Customer Solutions Specialist is responsible for managing the day-to-day customer relationships via regularly planned customer-lifecycle touch points. This position will nurture and foster existing customer relationships. They will act as a strategic advisor to the customer. This position is responsible for placing orders in the system. They will identify root causes and challenges in processes. They will partner with sales and other support groups to provide the right customer solutions.

**Responsibilities**:

- Establishes professional and productive relationships with key personnel in assigned customer accounts.
- Ensures all orders are in the system accurately and are filled in full.
- Ensure orders, produce, ship, delivery schedule is created and kept accurate
- Coordinates the involvement of company personnel, including service, support and management resources, in order to meet account performance objectives and customers' expectations.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
- Ensure accurate and complete information is captured in ERP systems.
- Participate in coaching sessions to find opportunities for improvement
- Acts as a key point of contact in day-to-day customer support
- Keep track of impending shipments and delivery schedules.
- Ensures all work is completed on time and accurately
- Establish professional relationships with colleagues in current and other offices
- Provide quality service and support in a variety of areas including, but not limited to: placing orders, completing and sending out daily reports, working on process improvement initiatives, billing and handling customer complaints
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

**Requirements**:

- Ability to work Weekends as a part of their regular schedule
- Analytic experience
- Project Management experience
- Sales & Customer Exposure
- Agile and adaptable to change. Ability to provide solutions.
- Excellent verbal and written communications skills
- Has a pleasant, patient and friendly attitude
- Possess a strong work ethic and team player mentality
- Highly organized and can meet deadlines
- Willingness to work a flexible schedule and occasional overtime in order to get the job done
- Strong decision making and analytical abilities
- Strong detail orientation with very good listening skills
- Bachelor's degree preferred, but not required

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