Product Support Specialist I
3 weeks ago
**Company Summary**:
Langmuir Systems is seeking a dedicated Product Support Specialist Level I to join our team and provide exceptional technical support to our valued customers. Responsibilities will include but not limited to:
- Troubleshooting: Diagnose and troubleshoot hardware and software problems, offering effective solutions to resolve customer issues efficiently and correctly.
- Product Knowledge: Maintain a deep understanding of Langmuir Systems' CNC plasma and metal machines, their features, and capabilities. Become familiar with how the electronics systems and software work.
- Documentation: Create and maintain assembly manuals, user guides, and tutorials for new and existing products.
- Training: Educate customers on product operation, maintenance, and best practices to maximize productivity and efficiency.
- Collaboration: Work closely with the engineering, operations, administrative, and product development teams at Langmuir systems to share knowledge, escalated cases, and provide feedback on product or software related issues.
**Mandatory Skills/Requirements**:
- 3-5 years customer service or technical work experience
- Excellent problem-solving skills and attention to detail
- Outstanding communication and interpersonal skills
- Ability to work independently with limited supervision and as part of a team
- Ability to use hand tools to assemble and disassemble machinery
**Desirable Skills/traits**:
- Experience providing technical support over the phone
- Strong mechanical aptitude. Basic electronics knowledge.
- Experience with CNC Programming and CNC Machining a plus.
- Experience working in a manufacturing environment
- Experience with basic software programs including Word, Excel, PowerPoint, etc.
- Fabrication Experience (cutting, welding, grinding, etc.)
**Compensation**:
- **$20-27/hr DOE**
**Work Remotely**
- No
Pay: $20.00 - $27.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
**Experience**:
- Customer service: 1 year (preferred)
- Technical support: 1 year (preferred)
Ability to Commute:
- The Woodlands, TX (preferred)
Work Location: In person
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