Product Support Specialist I

3 weeks ago


The Woodlands, United States Langmuir Systems LLC Full time

**Company Summary**:
Langmuir Systems is seeking a dedicated Product Support Specialist Level I to join our team and provide exceptional technical support to our valued customers. Responsibilities will include but not limited to:

- Troubleshooting: Diagnose and troubleshoot hardware and software problems, offering effective solutions to resolve customer issues efficiently and correctly.
- Product Knowledge: Maintain a deep understanding of Langmuir Systems' CNC plasma and metal machines, their features, and capabilities. Become familiar with how the electronics systems and software work.
- Documentation: Create and maintain assembly manuals, user guides, and tutorials for new and existing products.
- Training: Educate customers on product operation, maintenance, and best practices to maximize productivity and efficiency.
- Collaboration: Work closely with the engineering, operations, administrative, and product development teams at Langmuir systems to share knowledge, escalated cases, and provide feedback on product or software related issues.

**Mandatory Skills/Requirements**:

- 3-5 years customer service or technical work experience
- Excellent problem-solving skills and attention to detail
- Outstanding communication and interpersonal skills
- Ability to work independently with limited supervision and as part of a team
- Ability to use hand tools to assemble and disassemble machinery

**Desirable Skills/traits**:

- Experience providing technical support over the phone
- Strong mechanical aptitude. Basic electronics knowledge.
- Experience with CNC Programming and CNC Machining a plus.
- Experience working in a manufacturing environment
- Experience with basic software programs including Word, Excel, PowerPoint, etc.
- Fabrication Experience (cutting, welding, grinding, etc.)

**Compensation**:

- **$20-27/hr DOE**

**Work Remotely**
- No

Pay: $20.00 - $27.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Customer service: 1 year (preferred)
- Technical support: 1 year (preferred)

Ability to Commute:

- The Woodlands, TX (preferred)

Work Location: In person



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