![Skyline Industrial Supply Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
4 weeks ago
Our innovative and growing company is hiring a new “Customer Service Specialist” with strong MRO experience. If you are looking for an exciting place to work, please look at the list of qualifications below.
Responsibilities:
- Order Placement: Assist customers in placing orders via phone, email, or online platforms. Ensure accurate and timely processing of orders.
- Post-Sales Support: Handle post-sales inquiries, including order tracking, delivery status updates, and product inquiries. Address any issues or concerns related to orders or deliveries.
- Returns and Exchanges: Process returns and exchanges according to company policies and procedures. Assist customers with initiating return requests, issuing refunds or exchanges, and resolving any issues related to returns.
- Customer Inquiries: Answer customer questions and inquiries via phone, email, or live chat. Provide accurate and helpful information to customers regarding products, services, pricing, and policies.
- Technical Support: Provide technical support and troubleshooting assistance to customers navigating our online shopping platform. Resolve technical issues promptly and effectively.
- Quality Assurance: Ensure high-quality customer service standards are maintained at all times. Monitor customer interactions and feedback to identify areas for improvement and implement corrective actions as needed.
- Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and resolutions in the company's CRM system. Generate reports and analyze data to track customer service performance metrics.
Qualifications:
- Previous experience in customer service, MRO industry related experience is preferred.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and ability to interact effectively with customers and colleagues.
- Proficiency in using computer systems, including CRM software and Microsoft Office suite.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Problem-solving skills and ability to handle difficult situations with tact and diplomacy.
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