Customer Service Specialist

4 weeks ago


The Woodlands, United States Skyline Industrial Supply Inc. Full time

Our innovative and growing company is hiring a new “Customer Service Specialist” with strong MRO experience. If you are looking for an exciting place to work, please look at the list of qualifications below.


Responsibilities:

  • Order Placement: Assist customers in placing orders via phone, email, or online platforms. Ensure accurate and timely processing of orders.
  • Post-Sales Support: Handle post-sales inquiries, including order tracking, delivery status updates, and product inquiries. Address any issues or concerns related to orders or deliveries.
  • Returns and Exchanges: Process returns and exchanges according to company policies and procedures. Assist customers with initiating return requests, issuing refunds or exchanges, and resolving any issues related to returns.
  • Customer Inquiries: Answer customer questions and inquiries via phone, email, or live chat. Provide accurate and helpful information to customers regarding products, services, pricing, and policies.
  • Technical Support: Provide technical support and troubleshooting assistance to customers navigating our online shopping platform. Resolve technical issues promptly and effectively.
  • Quality Assurance: Ensure high-quality customer service standards are maintained at all times. Monitor customer interactions and feedback to identify areas for improvement and implement corrective actions as needed.
  • Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and resolutions in the company's CRM system. Generate reports and analyze data to track customer service performance metrics.


Qualifications:

  • Previous experience in customer service, MRO industry related experience is preferred.
  • Strong communication skills, both verbal and written.
  • Excellent interpersonal skills and ability to interact effectively with customers and colleagues.
  • Proficiency in using computer systems, including CRM software and Microsoft Office suite.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Problem-solving skills and ability to handle difficult situations with tact and diplomacy.


  • The Woodlands, United States Entergy Corporation Full time

    **Work Place Flexibility**: Hybrid **Legal Entity**: Entergy Texas, Inc.GTX **JOB SUMMARY/PURPOSE** This position will support Entergy’s low-income utility assistance initiatives including coordination with partner agencies to maximize publicly available financial assistance; this position will also support region charitable giving activities,...


  • The Woodlands, United States Skyline Industrial Supply Inc. Full time

    Our innovative and growing company is hiring a new “Customer Service Specialist” with strong MRO experience. If you are looking for an exciting place to work, please look at the list of qualifications below.Responsibilities:Order Placement: Assist customers in placing orders via phone, email, or online platforms. Ensure accurate and timely processing of...


  • The Woodlands, United States Alliance HCM Full time

    **WHY YOU SHOULD JOIN OUR TEAM** **WHO IS ALLIANCE HCM** Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary, single database, cloud-based software. We help small - to medium-sized businesses manage their payroll, HR, benefits,...

  • (I3) HR Specialist

    1 day ago


    The Woodlands, United States Alliance HCM Full time

    **Alliance HCM** is currently hiring for a **full-time HR Specialist - Customer Service Associate** to provide clients with amazing customer support in the **The Woodlands, TX** area. This human resources position earns a **competitive wage**. In addition to **competitive pay** and our **fun-loving culture**, we offer our HR Specialists - Customer Service...


  • The Woodlands, United States Alliance HCM Full time

    **WHY YOU SHOULD JOIN OUR TEAM** **ABOUT ALLIANCEHCM** Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary, single database, cloud-based software. We help small - to medium-sized businesses manage their payroll, HR, benefits,...


  • The Woodlands, United States GOMEGA Travel & Tours Full time

    **Custom Groups Specialist** This is a part-time on-site role for a Custom Groups Specialist at GOMEGA Travel & Tours located in The Woodlands, TX. The Custom Groups Specialist will be responsible for providing travel consulting services to clients, managing group travel arrangements, and offering exceptional customer service. The role also involves sales...


  • The Woodlands, United States Country Fresh Full time

    Reporting to the Customer Solutions Manager, the Customer Solutions Specialist is responsible for managing the day-to-day customer relationships via regularly planned customer-lifecycle touch points. This position will nurture and foster existing customer relationships. They will act as a strategic advisor to the customer. This position is responsible for...


  • The Woodlands, United States Woodforest National Bank Full time

    **Customer Experience Specialist - Fulfillment**-**063418** **Description** Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is...

  • QA Specialist

    3 weeks ago


    The Woodlands, United States Woodforest National Bank Full time

    **QA Specialist - Customer Experience Center**-**063711** **Description** Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the...

  • QA Specialist

    5 days ago


    The Woodlands, United States Woodforest National Bank Full time

    **QA Specialist - Customer Experience Center**-**063905** **Description** Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the...


  • The Woodlands, United States Tachus Operating Llc Full time

    **Customer Service Representative** Tachus Fiber Internet (Tachus LLC), a leading broadband internet provider, is currently seeking a dynamic and motivated individual for the role of Customer Service Representative. Since 2018, we have proudly catered to the Greater Houston area, dedicated to enhancing customer experiences through reliable digital services...


  • The Woodlands, United States Infinx Full time

    **About Our Company**: At Infinx, we are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Our mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient...


  • The Woodlands, United States Sparkling Image Car Wash Full time

    **Customer Service Advisor** **Now Hiring Motivated Salespersons that **_**Love Working Outdoors**_**.** **Are you a salesperson by nature? Do you like determining your own pay through commissions? If you enjoy providing excellent customer service, building relationships and accomplishing goals, we are the place for you.** **Earn up to $30 an hour or more...


  • The Woodlands, United States Wagner Insurance Full time

    **We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. If you excel in providing exceptional customer service, understand commercial insurance, have strong communication skills, and are looking for an opportunity to grow within a supportive and dynamic environment, we would love to meet you!** **Why Wagner...


  • The Woodlands, United States Lakefield Veterinary Group Full time

    **CUSTOMER SERVICE REPRESENTATIVE (CSR)**: **About us**:Veterinary Medical Center of The Woodlands is a full-service veterinary hospital providing excellent medical, surgical, and dental care. We have an in-house pharmacy, laboratory, and radiology equipment. Our goal has been to assemble a veterinary health care team committed to providing quality care,...


  • The Woodlands, United States Lakefield Veterinary Group Full time

    **CUSTOMER SERVICE REPRESENTATIVE (CSR)**: **About us**:Veterinary Medical Center of The Woodlands is a full-service veterinary hospital providing excellent medical, surgical, and dental care. We have an in-house pharmacy, laboratory, and radiology equipment. Our goal has been to assemble a veterinary health care team committed to providing quality care,...


  • The Woodlands, United States Veterinary Medical Center of The Woodlands Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVE (CSR)About us: Veterinary Medical Center of The Woodlands is a full-service veterinary hospital providing excellent medical, surgical, and dental care. We have an in-house pharmacy, laboratory, and radiology equipment.Our goal has been to assemble a veterinary health care team committed to...


  • The Woodlands, United States The Woodlands Township Full time

    **Part-time position, working 20 hours per week.** **Monday through Friday, 10:00 am to 2:00 pm.** **Summary of Duties**: Assist external customers (e.g. residents, patrons, registrants) and internal customers (e.g. employees) with requests for service either by phone, computer or in-person. Assist with administrative duties for either the Parks, Recreation...


  • The Woodlands, United States The Woodlands Township Full time

    **Full-time position - Monday through Friday, 8:00 am to 5:00 pm** **Summary of Duties**: Assist external customers (e.g. residents, patrons, registrants) and internal customers (e.g. employees) with requests for service either by phone, computer or in-person. Assist with administrative duties for the Woodlands Fire Department administrative...


  • The Woodlands, United States The Woodlands Township Full time

    **Full-time position - Monday through Friday, 8:00 am to 5:00 pm** **Summary of Duties**: Assist external customers (e.g. residents, patrons, registrants) and internal customers (e.g. employees) with requests for service either by phone, computer or in-person. Assist with administrative duties for the Woodlands Fire Department administrative...