Account Manager

2 weeks ago


Scottsdale, United States RateLinx Full time

Account Manager

Salary Range: $85k - $105k

**Who We Are**:
**What You Will Do**:
The Account Manager is responsible for day-to-day customer service and technology support management of assigned customers. You will use your SaaS support experience to solve customer issues, assist the customers with system configuration, and provide value-added customer support.

You will solve customer issues by:

- Collaborating with the customers to resolve system usability and functional issues.
- Triaging customer support tickets to build user stories for the Engineering Team.
- Being an expert on the functionality and capabilities of the RateLinx software.
- Managing customer issues with RateLinx’s internal teams to ensure issue resolution.

You will improve the customer experience by:

- Acting as the primary point of contact for assigned customers.
- Maintaining a reliable, trusting relationship with the customers.
- Meeting with the customers to identify requirements, opportunities, and product fit.
- Ensuring the customers are maximizing the value of the RateLinx SaaS solution.
- Documenting key customer use cases for system setup and custom integrations.
- Creating system setup documents and functional specifications.
- Being accountable that support issues and system enhancements are resolved completely, accurately, and within SLA guidelines.

**Who You Are**:

- You are an experienced customer service professional.
- You are a detailed SaaS support professional.
- You are tech-savvy
- You understand how SaaS works to exceed customers’ expectations.
- You are intelligent and curious about systems that are not working.
- You take responsibility for self-learning, seeking feedback on performance.
- You are an excellent communicator and can teach others how to use software.
- You work until things get done.
- You have experience in the logistics and transportation industry.

**Why Work for RateLinx**:

- In-office position that has views of the mountains.
- Flexible schedule and remote work opportunities.
- Friendly, professional, and collaborative workplace.
- Business casual dress code.
- PTO eligible immediately upon hire.
- Medical, Vision and Dental Insurance (RateLinx pays 80% of the premium).
- Employer-Paid Life and Disability Insurance.
- Voluntary Life Insurance and Pet Insurance available at a group rate.
- Flexible Spending Account (FSA).
- 401(k) + employer match.

We make a difference in our customers’ business. We collaborate with our customers to save them money and make their transportation process more efficient. We work as a team to get it done. We are growing and need highflyers that want to provide excellent customer support and have a blast doing it Joining RateLinx today is an exciting time to make a move

**How to Apply**:


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