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Control Manager-wholesale Know Your Customer

1 month ago

Plano, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Join the firm that _FORTUNE has named one of the top five “World’s Most Admired Companies,” _

As a Operational Control Manager ("OCM") in Wholesale Know Your Customer ("WKO"), you will be responsible for managing the controls agenda globally, including identifying and monitoring significant risks and ensuring compliance with operational policies, control procedures, and legal/regulatory requirements. The controls agenda will support the end-to-end WKO organization by providing management with sufficient information to understand and monitor key operational risks and regulatory activities/concerns.

Global WKO OCM will partner with critical stakeholders including WKO Operations, Regional WKO OCM, Compliance, Technology, and Audit to ensure alignment to firm standards. WKO’s operational risks and controls will be consistently evaluated on an ongoing and independent basis using a risk-based approach to comply with regulatory requirements.

**Responsibilities**:

- Develop and maintain strong knowledge of WKO policies, procedures, and operating model as well as systems/platforms used to carry out these activities
- Investigate and analyze emerging issues, perform root cause analysis, and work with WKO teams to define and execute plans to resolve the issue
- Synthesize large amounts of information efficiently and effectively into clear and concise messages to be relayed to WKO Global Operating Committee Members (OCM) Lead and key stakeholders
- Execute testing on new controls built as a result of an Issue
- Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment
- Deliver under tight deadlines in an aggressive and dynamic environment
- Support overall meeting administration (e.g., Business Control Committees, Business Control Forums), including production and distribution of the materials, quality review of data within the materials, and managing the meeting invite and tracking action items to closure

**Required qualifications, capabilities, and skills**
- Ability to synthesize large amounts of information efficiently and effectively into clear and concise messages

**Preferred qualifications, capabilities, and skills**
- Knowledge of Know Your Customer (KYC)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient in Jira, including backend design
- Related Bachelor’s Degree
- Final Job Grade and officer title will be determined at time of offer and may differ from this posting._
- This position is not eligible for H1B or Sponsorship_

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations,

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