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Senior Customer Success Manager

2 months ago

Plano, United States Leadr Full time
First of all - Thank You

This probably isn't the first job description you've read today. Maybe this is one of over 100 you reviewed this week. So, before we go any further, we want to stop and say thank you for considering this role. We know you have options and we'd like you to consider adding us to that list.

About Leadr:

Simply put - Leadr is a performance management platform built on the unique belief that the best way to drive results is developing your employees.

Our product has been inspired by our 5 foundations, which are that every employee -

1. Has consistent 1:1 meetings

2. Understands and recognizes their unique strengths

3. Receives consistent feedback

4. Has clearly documented goals

5. Has a personalized development and growth plan

Leadr's innovative platform works to redefine leadership, cultivating an environment where managers evolve into effective leaders, teams flourish, and organizations achieve their full potential.

Effective Leaders.

Healthy Teams.

Increased Results.

If this mission matters to you, we'd love to meet you

About this position:

Leadr is seeking our next tenacious Customer Success Implementation Manager who will be responsible for guiding our enterprise customers through the implementation and adoption of the Leadr platform within their organization while providing coaching on the principles of effective people and change management and developing strong relationships with key stakeholders.

To thrive in this role you'll need to bring a strong technical acumen to the table, along with an aptitude for training diverse groups of people. The best candidates will feel comfortable presenting in front of large audiences that include key stakeholders within our customers' organization, like Executive Leadership Teams, board members, senior leaders, etc.

Beyond this, we're looking for someone with the initiative to help build and improve our Customer Success team: creating resources, improving systems, and training new team members as the department grows.

Key Role Responsibilities:
    • Overseeing and managing the post-sale and customer onboarding process
    • Leading and conducting daily customer intro meetings, kick-off calls, and follow-ups
    • Driving product adoption and customer retention by actively listening to customer needs, and helping foster positive customer relationships that create a loyal customer base.
    • Creating success plans to help customers learn best practices to better achieve their desired outcomes
    • Understanding customer context, overseeing goals, and providing product information to best achieve those goals
    • Educating customers and working with the team to optimize their product setup for the most efficient path to success
The Perfect Candidate For This Role:
    • 2+ years of experience as a Customer Success Manager, or related titles such as Implementation Manager, Account Manager, Project Manager, or Customer Onboarding Manager.
    • Strong time-management skills with the ability to balance multiple priorities
    • Learns quickly, and loves finding creative solutions to problems
    • Picks up new technology and tools with ease
    • Is poised and comfortable presenting in front of groups including executives and senior leaders, as well as large staff audiences
    • Excels at written and verbal communication
    • Is ready to scale personally and professionally with a fast-growing organization
    • Enjoys the opportunity to travel on occasion to meet with clients (6-8 times/year)
    • Is excited to go above and beyond to delight customers
    • Has a passion for our mission (developing people), and can't wait to have a positive impact on our team and customers


Leadr is an Equal Opportunity Employer. Our goal is that everyone, regardless of their culture, background, and perspective, has the opportunity to love Mondays as much as Fridays. Thank you again for your time and interest