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Payment Exceptions Supervisor

1 month ago

Portsmouth, United States Bottomline Full time

**Who Are We?**

Bottomline is on a mission to be the world's leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across APAC are conveniently positioned to optimize our global reach. Sydney, Singapore, Bangalore, and Mumbai have state-of-the-art flexible workspaces, which truly reflect our energetic, innovative culture and mission to push the boundaries of the business payments space.

**Culture and Values**

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

**Role: Payment Exceptions Supervisor**

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of **_Working with and for each other_** enables us to **_delight our customers_**. We empower our teams to **_think like owners_** driving customer satisfaction, helping them grow their business and win in their markets

The Payment Exceptions Supervisor is a full-time permanent position that will oversee the Payment Exceptions and Collections teams, including the team that handles misdirected payments. The Supervisor will manage and escalate all issues related to payments exceptions and failed debit collections. The Supervisor will also provide support to the Operations Specialists for tasks related to NOCs, returns, collections, misdirected payments, etc.

**What will make you successful**:

- 5+ years of Treasury, Cash Management, or Operations experience
- Demonstrated understanding of electronic payment processing
- Demonstrated understanding of collections processes and acumen
- Experience processing domestic and international transactions
- Prior experience managing small teams
- Experience with NACHA rules and regulations
- Strong PC skills with a working knowledge of Microsoft Office suite, with exceptional skills in MS Excel
- Demonstrate effective problem-solving and decision-making capabilities
- Exceptional verbal and written communication skills
- Ability to move between interaction with senior management and bank executives to supervision of department tasks
- Ability to partner closely with internal and external stakeholders to support optimal collaborative efforts
- Ability to conceptualize problems and solutions and recommendations to Product Management
- Sense of urgency and drive to meet goals
- High emphasis on attention to detail
- Prior experience in Cash Operations or Payment Processing is a PLUS

**How you will contribute**:

- Monitor the collections process for failed debits and misdirected payments
- Monitor the returns, NOCs, cancelled payments, and reversal/debit request processes to ensure timely SLAs are met
- Approve SLA extensions and debits to Vendors accounts based on research
- Work closely with Production Support to prioritize relative enhancements and tickets
- Work closely with the Direct of Payments Operations to compile monthly metrics for reporting
- Manage all bank contact and escalation lists and telephone VRU access for control totals
- Provide supervision and support to the team of Operation Specialists and Collections Specialists that handles all payment exceptions

**Education and Experience**:

- Bachelor's Degree in Accounting, Finance, or Economics or related experience

You'll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.
- We welcome talent at all phases of their career, understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together._
- Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment._

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