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Help Desk Technician
2 weeks ago
**HELP DESK TECHNICIAN**
**Responsibilities**:
- **Maintain documentation of requests, interventions, and resolutions in our IT support database for compliance and diagnostic purposes. Report recurring problems and patterns of issues to aid in long-term improvements.**
- **Assist in the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.**
- **Windows 10/11 setup and profile configuration along with software install and configuration.**
- **Network printer and mobile devices support.**
**Expectations**:
- **Maintain a high degree of customer service for all support queries and adhere to all service management principles.**
- **Be proactive in anticipating and resolving issues before they escalate.**
- **Ensure the security of IT systems.
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