Help Desk Technician

1 month ago


Hoffman Estates, United States Bystronic Inc Full time

Quick-thinking nature to troubleshoot new and critical technical issues as they arise
- Strong drive to provide excellent customer service
- Empathy for our customers and respect for their time
- Strong task prioritization and time management skills
- Drive to continuously expand knowledge of our software systems

**Principle Duties & Responsibilities**:

- Provides advanced troubleshooting
- Scheduling appointments with customers for software installation and updates
- Resource answers from Product Managers
- Follow up with customers in a timely manner
- Coordinate with other team members working with the customer
- Some travel including overnight travel for projects in USA, Canada, Mexico and Europe
- Other duties related to software may be assigned including customer training and sales demonstrations

**Desired Skills Include**:

- Excellent Presentation and Communication Skills
- Calm demeanor
- Strong Information Technology, computer, and software skills
- Proficiency in Microsoft Office and Windows
- Ability to manage many tasks
- Continuous drive to learn our software
- Have and maintain a clean and valid driver’s license
- Have or be able to obtain a Passport


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