Outreach Specialist V #605355
3 weeks ago
Position: Outreach Specialist V #605355
Program: Community Health Programs
Department: Health Services
Reports to: Senior Program Manager
Compensation: $21.00-$27.71 per hour, plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am
Schedule: Monday-Friday 10:00am-7:00pm
Status: 100%, Full-Time, Non-Exempt, Union
Probation: 90 days
Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan
Center’s Mission:
Building a world where LGBT people thrive as healthy, equal, and complete members of society.
DEPARTMENT SUMMARY: The Los Angeles LGBT Center’s Department of Health Services is one of the nation’s largest and most experienced providers of LGBTQ-specialized primary care and related services, Our mission to help LGBTQ people lead healthier, happier lives is supported by our comprehensive array of client-centered services including primary care, mental health, psychiatry, domestic/family violence, crime victimization, sexual health, pharmacy, case management, nutrition, clinical research, housing services and a food pantry. The Center is one of a handful of Federally Qualified Health Centers in the nation specializing in serving LGBTQ people.
JOB SUMMARY: This position requires a strong customer service background with emphasis on team participation. Under direct supervision, the Outreach Specialist V will execute all aspects of outreach and special events focusing on health care access and will assist in the development of appropriate prevention strategies for program participants. The Outreach Specialist V builds rapport with the following target populations: people of color, gay, lesbian, and bisexual people, members of the transgender community, people of varying ages, and community partners.
ESSENTIAL FUNCTIONS:
- Assist with planning and execute outreach efforts throughout the greater Los Angeles/Southern California area.
- Develop and maintain a working relationship with community agencies where program services are conducted.
- Conduct outreach and interface with clients via social networking sites within appropriate safety parameters.
- Assist in the development of outreach standards and best practices for programs in mental health services.
- Assist with survey data analysis and incorporate data analysis in program materials as appropriate.
- Assist in the development, production, and revision of all program, educational, and outreach materials.
- Assist with volunteer trainings and orientations.
- Provide appropriate counseling and testing, conduct counseling interviews and risk assessments, and provide referrals and educational materials, as needed.
- Provide linkage referrals to clients for appropriate services.
- Keep accurate and up-to-date files for trained volunteers.
- Assist in the marketing of all program and outreach efforts.
- Prepare assigned portions of monthly and quarterly reports as required by funder and program supervisors as needed.
- Assist in the recruitment of all volunteers.
- Provide outreach intervention to group participants and clients as assigned.
- Provide triage to participants and clients.
- Participate in all staff meetings.
- Assist program staff with administrative and clerical duties/responsibilities.
- Other duties as assigned.
JOB QUALIFICATIONS AND EXPERIENCE:
- Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
- A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.
- Minimum 2 years of experience in outreach, community organizing, or project management or equivalent education/certification.
- Understanding of curriculum implementation and material development.
- Experience with family/domestic violence or LGBT crime victim population a plus including successful completion or willingness to complete a certification course that satisfies requirements of California Evidence Code 1037.1, a plus.
- Knowledge of general mental health factors impacting victims of crime.
- AHA CPR certification.
- Ability to follow a work plan.
- Computer skills and knowledge including word processing, spreadsheets and database operations.
- Demonstrated ability to create visually appealing outreach materials and public presence of the program.
- Demonstrated ability to provide culturally competent services to people living with HIV, victims of crime, and communities of color.
- Bilingual skills, a plus (English/Spanish fluency preferred).
- Access to reliable transportation and the ability to be insured.
- Availability to work a flexible schedule including some evenings and weekends.
- Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration statu
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