Outreach Specialist

1 week ago

Los Angeles, United States Center for Family Health and Education Full time
Job DescriptionJob Description

Outreach Specialist

 

DEPARTMENT: Administration

REPORTS TO: Clinic Manager

 

This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities.

 

Summary: The Outreach Specialist works with the clinic manager to assist in the enrollment of new patients and provides assistance at community events and outreach events. The Outreach Specialist will serve as a link between the clinics and the community by creating brand awareness and opportunities for the clinics through grass root and community-based efforts. Additionally, the Outreach Specialist will implement the community engagement and growth strategy to achieve the marketing and retention goals of the company and will work with the Director of Clinic Operations to execute the plan.

 

Responsibilities:

  • Create opportunities in the community with co-sponsored forums, events and presentations to reach and educate the community, to build awareness and enrollment into the medical clinics and plan, as well as increase patient foot traffic to each of the local clinic locations.
  • Actively lead efforts to increase patient foot traffic to each of the local clinic locations via outreach to community organizations (including churches, health organizations, and community support groups), local businesses, schools, residential facilities and employers, in the region.
  • Develop & manage strategic partnerships with other industry vendors or stakeholders, with the objective of driving profitable patient growth.
  • Develop and maintain outstanding relationships with referral sources within the service area and within other community agencies.
  • Responsible for initiating events in addition to identifying resources connected to community outreach programs that support the company’s core values, and increase patient visits.
  • Will maintain and report accurate daily/weekly/monthly statistical records to track all individual productivity through the implemented department systems and spreadsheets.
  • Responsible for meeting monthly, quarterly, and annual goals as established by management.
  • Maintain professionalism and punctuality in keeping with the standards of the company.
  • Attend all required meetings and training programs.
  • Delivers presentations, attends meetings and distributes educational materials to both current patients/members and potential patients/ members about the clinic services.
  • Leverage the use of technology in order to make appointments at the clinics and engage potential members in Social Media activities, including but not limited to Facebook, Instagram, Twitter, Yelp, and Google.
  • Ensure local offices have the appropriate marketing materials and tools on hand and in-use.
  • Travel to each clinic location to train and guide on engagement initiatives as necessary.
  • Performs other tasks and duties as assigned.

Knowledge, Skills and Abilities Required:

 

· Minimum of 2+ years of experience, strongly preferred.

· High School Diploma

· Bilingual (English – Spanish) is REQUIRED

· Self-motivated, with ability to work independently and in a collaborative, cross-functional team environment.

· Strong oral and written communication skills

· Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers

· Able to organize work and follow instructions

· Able to maintain confidential documents and information

· Ability to work effectively and professionally in a fast-paced environment Preferred

· Bilingual (English and Spanish)

· Ability to communicate.

· Excellent customer service skills.

 

 

Credentials and Experience Preferred:

 

• Outreach experience

• Practice courtesy habits

• Use positive communication

• Listen and ask

• Act professionally

• Speak clearly

•Friendly smile tone

 

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 

Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.

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