Principal Digital Solution Designer
2 months ago
**Description & Requirements**
Maximus continues to grow our award-winning Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Customer Service, Digitally Enabled is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.
We are looking for a Principal Digital Solution Designer, a director level position, who will become intimately familiar with our digital capabilities and practices and how we utilize those to approach new projects and clients. The Principal Digital Solution Designer will be a practitioner, putting our playbook and proprietary estimator to work to design comprehensive solutions with quality and consistency. This individual will be accountable to ensure that the solutions we propose are aligned with the customer's needs, expectations, and budget. This individual will define a solution that meets or exceeds customer needs and expectations, articulate the roadmap (time, cost, entry criteria, exit criteria, etc.) to get there, and be a balanced advocate for the needs of both the customer and the solution delivery functions as the solution is shaped and defined. The Principal Digital Solution Designer is someone who can act as a strong advocate for the customer, the solution, and the partnering teams.
To be successful, this individual will have a history of developing and delivering successful technology projects within the digital space. They will have experience developing solution architectures, project estimates, staffing plans, defining bounding assumptions and requirements. They will have excellent professional communication and collaboration skills as they will be a primary point of contact across Maximus business development and operations organizations. Finally, this individual will have experience as a leader, demonstrating servant leadership qualities and behaviors to ensure the others they support are successful in their own roles.
The Principal Digital Solution Designer will be an assignment coach for other individuals within the Digital Solutions organization serving the role of Solution Designer. They will provide coaching and guidance to other Solution Designers to ensure their solutions are comprehensive with quality and consistency.
Essential Duties and Responsibilities:
- Design digital solutions that meet or exceed customer needs and expectations, using design thinking, lean, and agile methodologies.
- Estimate time, cost, and resources required to deliver the proposed solutions, using a proprietary estimator tool.
- Present and pitch the solutions to internal and external-to-Digital stakeholders, including senior executives and customers.
- Collaborate and communicate with cross-functional teams, such as business development, operations, technology, and user experience, to ensure alignment and integration of the solutions.
- Manage and mitigate risks associated with the solutions, such as technical feasibility, scalability, security, and compliance.
- Evaluate and validate the effectiveness and impact of the solutions, using data and feedback from users and customers.
- Keep up to date with industry trends, best practices, and emerging technologies in the digital space.
- Coach and mentor other solution designers and digital practitioners, sharing knowledge and expertise.
- Support business development activities, such as identifying new opportunities, conducting market research, and developing proposals.
- Demonstrate thought leadership and innovation by contributing to the digital playbook.
- Design digital solutions that meet or exceed customer needs and expectations, using design thinking, lean, and agile methodologies.
- Accountable for the thoroughness and accuracy of the Digital solution design.
- Estimate time, cost, and resources required to deliver the proposed solutions, using a proprietary estimator tool.
- Present and pitch the solutions to internal and external-to-Digital stakeholders, including senior executives and customers.
- Serve as the point of contact for Digital Solutions customers. Staying connected throughout the solution design process and acting as a thought leader in the digital space for customers.
- Collaborate and communicate with cross-functional teams, such as business development, operations, technology, and user experience, to ensure alignment and integration of the solutions.
- Manage and mitigate risks associated with the solutions, such as technical feasibility, scalab
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