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Hospital Call Center Weekend

2 months ago

Boston, United States LCS Services Full time

Our client is looking for experienced and highly motivated customer service Team Leads to support the operations of a multi-hospital communications center. FREE ONSITE PARKING
- Contract to Hire
- Work is performed onsite
- Hours : Saturday/Sunday/Monday 1pm-11pm
- Must be available for initial basic call center training remotely 4 days a week for 2 weeks 10:30am - 7pm

**Position Summary**:Works collaboratively and partners with other Team Lead and Manager to deliver a quality call center patient experience. This position focuses on the patient/callers experience through serving as a resource training and coaching call center operators. Team Leads support employee development, performance management as well as troubleshooting operational issues related to paging, emergency code activations, telephones and other system related concerns. Update databases and on-call schedules. Handle escalated calls.

Previous experience in a Call Center setting or in healthcare providing customer service.

**Qualifications**:
High School Degree
10 years or general work experience - customer service or administrative
Previous HealthCare job experience
Ability to think on your feet and pivot based on operational demands

Pay: $28.00 - $31.00 per hour

Expected hours: 30 - 37.5 per week

Schedule:

- 10 hour shift

**Experience**:

- customer or administrative: 10 years (required)
- healthcare: 2 years (required)

Shift availability:

- Night Shift (required)

Ability to Commute:

- Boston, MA (required)

Ability to Relocate:

- Boston, MA: Relocate before starting work (required)

Work Location: In person

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