Call Center Rep

6 months ago

Boston, United States Tufts Medicine Full time

This position functions as a key communicator. Promotes company’s commitment to superior customer service. This position is responsible for the ongoing and uninterrupted flow of information through face-to-face interactions and through phone calls.  Performs routine duties that require exceptional computer skills, and proper etiquette. In addition to answering inquiries, this position may be responsible for the accurate and complete collection and capture of patient/client data. Provides excellent customer service to our patients to promote a positive experience. 

Hours: Full-time (40 hours/week) with variable shifts

7a-3:30p & 12-8:30p; weekend availability preferred

Location: Tufts Medical Center - Service Response Dept

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. One (1) year of customer service or call center experience. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

  • Acts polite and courteous to patients and customers when interacting with customers and patients. Provide excellent customer service and problem solving when issues arise with either housekeeping, transport, or food service requests 

  • Answers and analyzes requests and handle as needed – further research may involve interacting with area staff, supervisor, manager, another hospital departments or patient advocate office. 

  • Answer calls that come in to the call center and dispatch these calls out to the appropriate service and/or staff member.  Receives and transfers calls to appropriate personnel.  Provides follow up calls as needed. 

  • Receives and records messages in accordance with guidelines of job scope to appropriate personnel. 

What We Offer: 

  • Competitive salaries & benefits that start on day one

  • 403(b) retirement with company match

  • Tuition reimbursement

  • Guaranteed hours and set schedules  

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