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Call Center Technology Manager

2 months ago

Boston, United States Gecko Hospitality (Brian Blum) Full time
Job DescriptionJob Description

Our award-winning customer service attracts customers that include internationally renowned Harvard affiliated hospitals, neighborhood health centers, physician practices, colleges, pharmaceutical companies, medical device manufacturers, property management organizations, attorneys, and many businesses. 

 

Job Description: This position will be responsible for assisting the manager with the operations and the technology infrastructure and systems within the call center. This role includes overseeing the implementation and maintenance of call center software, hardware, and communication systems. Additionally, will lead projects aimed at enhancing our technology capabilities to improve patient and staff experiences. This position serves as the right hand to the manager to ensure all technology and operation tasks are on target.

 

Key Responsibilities:

  • Manage and maintain the call center’s technology infrastructure, including phone systems, Learning Management System software, and other communication tools.
  • Assist manager in keeping all projects and operation tasks on track.
  • Assist with preparing project plans, development, implementation and evaluation.
  • Collaborate with IT, call center staff, and external vendors to ensure seamless integration and functionality of systems.
  • Assure staffing is optimized to meet service delivery expectations.
  • Monitor and analyze call center performance metrics to identify areas for technological and operational improvements
  • Provide training and support to call center staff as needed.
  • Ensure compliance with policies, industry regulations, and best practices in call center operations.
  • Troubleshoot and resolve technical issues promptly to minimize disruptions to call center operations.

 

Qualifications:

  • Minimum of 5 years of experience in call center technology management or a similar role, preferably within a healthcare setting.
  • Proven project management skills with a track record of successfully leading technology enhancement projects.
  • Strong knowledge of call centers.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Exceptional communication and interpersonal skills, with the ability to collaborate with diverse teams.
  • Knowledge of healthcare industry regulations and standards is a plus.

 

For an immediate interview, Apply today.

Company DescriptionGecko Hospitality, named to Forbes 2023 list of America’s Best Recruiting Firms, offers the largest selection of restaurant, catering, grocery store, corporate dining, senior living, healthcare food service, K-12 food service and higher education food service positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts.

With Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision makers Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers.

Our national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruit’s chef and management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities.Company DescriptionGecko Hospitality, named to Forbes 2023 list of America’s Best Recruiting Firms, offers the largest selection of restaurant, catering, grocery store, corporate dining, senior living, healthcare food service, K-12 food service and higher education food service positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts.\r
\r
With Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision makers Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers.\r
\r
Our national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruit’s chef and management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities.