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Utility Billing/collection Specialist

3 months ago

Prince George, United States Prince George County, VA Full time

**Essential Functions/Typical Tasks**:
**Qualification Requirements**:
General knowledge of specialized utility billing terminology, methods, procedures and equipment; general knowledge of unique utility administrative office procedures, practices and equipment; ability to understand and follow oral and written directions; ability to perform mathematical computations with speed and accuracy; skill in the use of a variety of data entry and office equipment and some typing ability; ability to establish and maintain positive and effective working relationships with associates and customers; skill in the operation of standard office and specialized utility data entry equipment. Computer skills in Microsoft Office computer programs strongly desired.

**Special Requirements**:
High school or equivalent required with at least one (1) year of utility customer service experience preferred; or any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. There are three levels in this position through career development. Each level requires various education, experience and training.

**Additional Information**:
Prince George County is proud to provide our full time employees with the following comprehensive benefits package. This schedule serves as an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail.

**Medical Insurance**

It is important to choose a medical plan that is best for you and your family. A carefully selected plan can give you peace of mind. The County has selected Anthem as its medical provider and offers the following two plans:
POS 30/500/30
High Deductible Plan

The High Deductible Plan includes a health savings account that is administered by HSA bank. The County contributes towards the employee's HSA on a semi-annual basis (July 15th and January 15th) at the following rates for FY21:
Employee Only Coverage - $1000.00 annually ($500 in July and $500 in January)
Employee + 1 Coverage - $1,250.00 annually ($625 in July and $625 in January)
Family Coverage - $1,500.00 annually ($750 in July and $750 in January)

Waiving coverage - you may elect to waive medical coverage for yourself and your family members. If you waive coverage for yourself, you may not enroll a family member.

**Dental Insurance**

Before you choose your dental plan, you should review the summary of benefits for both plans to understand the percentage that you may be responsible for and the deductibles that will need to be met. The County has selected Delta Dental as the dental provider and offers the following two plans:
High Option and Low Option

Waiving coverage - you may elect to waive dental coverage for yourself and your family members. If you waive coverage for yourself, you may not enroll a family member.

**Vision Insurance**

The County's medical insurance provides a basic vision benefit through Blue View Vision for those who are enrolled in the medical insurance. If you are interested in a more enhanced vision benefit, the voluntary buy-up option may be the best choice for you Blue View Vision is the vision provider for the buy-up option.

**Flexible Spending**

The County offers both medical and dependent care flexible spending through Wage Works. The County does not contribute to an employees flexible spending account.

**Retirement**

Prince George County participates in the Virginia Retirement System (VRS) defined benefit plan. The plan provides retirement benefits for full time employees. Employees are in one of the three categories; Plan 1, Plan 2 or Hybrid plan. Plan 1 employees are employees hired prior to July 1, 2010 or hired after July 1, 2010 with prior VRS credit and vested (5 years of service) by January 1, 2013. Plan 2 employees are those hired on or after July 1, 2010, rehired with no prior service credit in VRS, or hired before July 1, 2010 and not vested by January 1, 2013. Hybrid Plan employees are employees hired after January 1, 2014. Public Safety employees eligible for enhanced hazardous duty benefits are exempt from the Hybrid Plan.

All full time employees contribute 5 percent of their income on a pre-tax basis to VRS. The county also contributes a percentage of all full time salaries to VRS. The percentage is determined biannually by VRS.

The Hybrid Plan is a combination of a defined benefit (pension) plan, and a defined contribution (retirement savings) plan. Of the 5% mandatory contribution, 1% goes to the defined contribution plan. Employees can voluntarily elect to contribute up to an additional 4% to the defined contribution plan, and receive an employer match up to 2.5%.

Participants of VRS are vested once 5 years of creditable service are earned.

Plan 1 Retirement Benefit - The retirement benefit is determined by your age, highest 36 consecutive months of salary and years o