IT Learning Specialist

3 weeks ago

Washington, United States Hogan Lovells Full time

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.

Although based in Washington, D.C. the IT Learning Specialist will have responsibility for training in other offices on an as-needed basis, through either occasional in-person visits or regular remote/distance learning events.This position has primary training responsibility for all U.S. offices. As part of the Hogan Lovells training team, the IT Learning Specialist will prepare and deliver training to personnel in all of the firm’s offices, either through video conference, web conference, or other distance learning methods or by occasional travel.

The IT Learning Specialist will:

- Plan, design, develop, and maintain:

- Class training materials,
- Quick reference guide,
- Full end-user documentation,
- Frequently asked questions,
- Online asynchronous and synchronous learning materials, and
- Additional instructional or informative documents as required.
- Assist in developing and maintaining training curricula, course descriptions, class schedules, evaluation criteria, learning paths, and attendance records using the firm’s learning management system.
- Work with the Human Resources Department, Office Administrators, and department heads to plan and adapt training to the specific needs of attorney assistants and other members of business services.
- Conduct floor support exercises involving scheduled presence in customer work areas to provide deskside training and coaching to individual customers.
- When the project phases demand implementation support, assist end users by helping resolve problems that require an advanced skill set (i.e., problems that cannot be handled by the firm’s User Support Center).
- Assist end users by helping resolve problems that require an advanced skill set (i.e., problems that cannot be handled by the firm’s Service Desk team or the local User Support team).
- Educate the Service Desk and other IT personnel to increase their knowledge of the products used at the firm and improve their effectiveness as first or second-level support resources.
- All members of the firm are encouraged to participate in our Global Citizenship program.
- Assume other duties as may be assigned from time to time by the supervisor.
- QUALIFICATIONS

REQUIRED SKILLS
- Experience training in a medium-to-large professional services firm. Experience of working directly with partners and lawyers is strongly preferred.
- Experience training end users on commercial software commonly used in large law firms - such as InterAction, Net Documents, Nuance PDF Enterprise, Litera Compare, Scrub or Metadata Assistant, LexisNexis for Microsoft Office, or Westkm - will be considered a plus.
- Prior use of a learning management system to establish learning paths, administer classes, and track and record attendance is preferred. Experience with Cornerstone is a definite plus.
- Experience creating Word templates and macros will be considered an advantage.
- Ability to deliver training in Spanish is desired.

EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE
- Microsoft certification for Office 365 at the expert (Word, Excel) or master level will be considered a significant plus.
- Bachelor’s degree is preferred.

LANGUAGE SKILLS
- This position requires excellent verbal and written English skills.
- Ability to deliver training in Spanish desirable.

TRAVEL DEMANDS
- Occasional travel to U.S. offices to conduct training can be expected, including one-day trips to Philadelphia and one or two-day trips to other East Coast offices.
- During large-scale software deployments, travel of up to five (5) or more business days may be required.
- Overall travel is generally less than 10% of workdays per year but may exceed that depending on software deployment plans.

PHYSICAL DEMANDS
- Floor support requires walking and standing for extended periods in lawyer and assistant work areas.
- HOURS

Core hours are Monday through Friday, 9:00 a.m. to 5:30 p.m., 9:30 a.m. to 6:00 p.m., or other hours comprising a 37.5-hour workweek as agreed upon by the IT Learning Specialist’s supervisor. Overtime may be necessary on occasion to meet user or project needs.

Hogan Lovells is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information or protected Veteran status.

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