Group Center Sales Agent

1 week ago

Orlando, United States Sonesta Full time

**Job Description Summary**

Job Description Summary

Reporting to the Director, Group Center (Meetings), the Group Center Agent will act as a liaison for meeting inquiries for the Sonesta Extended Stay and Midscale estate from meeting planners, Event & Catering Customers and online inquiry channels, and ensure a high standard of fulfilling requests with accuracy and urgency.

The role is based on our Shared Services Center in Orlando, FL. This role will be “hands-on”, require “out of the box” thinking and will empower the Group Center Agent to meet revenue targets for the Sonesta Extended Stay and Midscale estate team, whilst creating a phenomenal service experience for the customer.
- Serves as a liaison between the Hotel and the customer
- Partners with the Hotel; acts as extension of the sales team
- Works closely with Revenue Management teams, Hotel Operations team and Marketing team to covert groups and meetings opportunities.
- Supports Sonesta Sales organization efforts by participating in cross-functional projects.
- Provides hotel information, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
- Fulfills the client needs by selecting locations and accommodations, arranging for meals and attendees or overseeing entertainment and transportation details.
- Reviews, verifies and logs all relevant communications of customers’ needs.
- Proactively requests customer needs, handles objections and converts groups and meetings opportunities through contract management.
- Ensures customer satisfaction throughout the sales process.

We are looking for a motivated group sales professional with a successful track record of in booking groups and meeting business and working with a wide variety of customers.

**Additional Job Information/Anticipated**

**Pay Range**

pay range: $22.00 to $25.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience

**Benefits**

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts

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