![Scantibodies Laboratory, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative I-asia Business
4 days ago
Position title- Customer Service Representative I-Asia Business Development- DescriptionWe are looking for a Customer Service Representative I-Asia Business Development to join our team.
The Customer Service Representative I-Asia Business Development position requires the ability to read, write and speak English and Mandarin Chinese. Must have good language/communication skills with the ability to draft and edit correspondence.
- Responsibilities- Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.
- Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and “unassigned” customers.
- Be familiar with the top 10-20 products and top 30-50 customers of SLI.
- Be familiar with the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions.)
- Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.
- Assist in the drafting of documentation (MMD’s, SOP’s, etc.) as appropriate.
- May be required to perform other duties as assigned by supervisor. This may include duties in another department or outside your normal scope of work.
**Job Specifications**:
- Minimum one to two years customer service experience, with some experience in a related field desirable.
- Must possess excellent customer service, interpersonal, and phone skills. Must be computer literate with word processing/data entry experience. Knowledge of Word and Excel also required.
**Job Benefits**:
We offer a comprehensive benefits package to include paid sick, vacation, medical, dental, vision, life insurance and 401(k).
- ContactsScantibodies Laboratory, Inc. is located at:
10946 Woodside Avenue North, Santee, CA 92071
- Hiring organization- Employment Type- Full-time- Industry- Biotechnology- Job Location- 10946 Woodside Avenue North, Santee, California, 92071, United States- Base Salary- $25_ Per hour_
- Date posted- June 3, 2024
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