Customer Service Representative

2 weeks ago

Santee, United States Eastridge Workforce Solutions Full time

Eastridge Workforce Solutions is hiring a Customer Service Representative (Mandarin Speaking) for a privately held biotech company, California that manufactures and purifies antibodies and other diagnostic biological components for medical devices, tests, and diagnostic kits.For immediate consideration, apply today.Essential Duties:Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and 'unassigned' customers.Be familiar with the top 10-20 products and top 30-50 customers of SLI.Be familiar with the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions.)Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.Train on and remain current on SOP's for Front Office/Customer Service.Participate in weekly (or as scheduled) Customer Service Meetings.Offer assistance and support to front office tasks as may be appropriate andrequested from time to time (i.e., answer incoming phone calls, assist with mass mailings, etc.).Assist in the drafting of documentation (MMD's, SOP's, etc.) as appropriate.Able to read, write and speak English and Mandarin Chinese.Regular, reliable and predictable attendance.May perform other job related duties as assigned.May be assigned to any company location for any period of time.May be required to perform other duties as assigned by supervisor.This may include duties in another department or outside your normal scope of work.Requirements:Bilingual in Chinese MandarinHigh school diploma or equivalent required.College degree or College level courses in biology/chemistry and related subjects is preferred.Minimum one to two years customer service experience, with some experience in a related field desirable.(Grade level dependent on experience and skill level.)Must possess excellent customer service, interpersonal, and phone skills.Must be computer literate with word processing/data entry experience.Knowledge of Word and Excel also required.Must have good language/communication skills with the ability to draft and edit correspondence.The desirable candidate must have flexibility to meet the needs of the customers, including a work schedule that may occasionally exceed the 8 hour day and the possibility of some travel, if required to best serve the customers and fill the position requirements.Valid driver's license, current proof of insurance and clean driving record.Benefits : Nine paid holidays per year.VacationSick leaveLeave of absenceMedical, Dental, and VisionPre-tax premiumsBasic life/personal accident insuranceOptional life insuranceShort term disabilityWorkers compensation401KEducational assistanceFlexible Benefits PlanEmployee assistance programReferral bonusFitness RoomEastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply.Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring, the San Francisco Fair Chance Ordinance, and the Philadelphia Fair Criminal Record Screening Standards Ordinance (a copy of the notice of rights under the Philadelphia Ordinance is available by clicking on this link ).#IPRO

by Jobble

  • Customer Service Representative

    1 month ago

    Santee, United States Scantibodies Laboratory Full time

    Position title Customer Service Representative Description We are looking for a Customer Service Representative in our Sales Department in Santee. The Customer Service Representative will be responsible for receiving and responding to correspondence and phone calls from customers, including entering customer orders, researching information and tracking...

  • Customer Service Representative

    3 weeks ago

    Santee, United States Scantibodies Laboratory Full time

    Position title Customer Service Representative Description We are looking for a Customer Service Representative in our Sales Department in Santee. The Customer Service Representative will be responsible for receiving and responding to correspondence and phone calls from customers, including entering customer orders, researching information and tracking...

  • Customer Service Representative

    2 weeks ago

    Santee, United States Pacifica Glass CO Full time

    JOB SUMMARY Pacifica Glass Co Inc is seeking a motivated and reliable customer service representative to join our team and help us continue to deliver outstanding support to our customers. The customer service representative is responsible for answering phones, taking orders and providing general office support. Our ideal candidate will have excellent...

  • Customer Service Representative

    3 weeks ago

    Santee, United States Cuyamaca Animal Hospital Full time

    Customer Service Representative **Description**: - Cuyamaca Animal Hospital is looking for a friendly and customer-oriented Client Care Specialist to join our team in Santee, CA. As a Client Care Specialist, you will be the first point of contact for our clients and play a vital role in providing exceptional service and support to both our clients and our...

  • Customer Service Representative

    7 days ago

    Santee, California, United States Volt Workforce Solutions Full time

    Customer Service Representative (Bilingual - Mandarin) Are you passionate about providing top-notch customer service and looking for an exciting opportunity to grow your career? Volt is seeking a dedicated and enthusiastic Customer Service Representative who is fluent in English and Mandarin Chinese to join our dynamic team. If you thrive in a fast-paced...

  • Customer Service Representative

    3 weeks ago

    Santee, United States Eastridge Full time

    Job DescriptionJob DescriptionEastridge Workforce Solutions is hiring a Customer Service Representative (Mandarin Speaking) for a privately held biotech company, California that manufactures and purifies antibodies and other diagnostic biological components for medical devices, tests, and diagnostic kits.For immediate consideration, apply today.Essential...

  • Customer Service Representative

    7 days ago

    Santee, California, United States Eastridge Workforce Solutions Full time

    Eastridge Workforce Solutions is hiring a Customer Service Representative (Mandarin Speaking) for a privately held biotech company, California that manufactures and purifies antibodies and other diagnostic biological components for medical devices, tests, and diagnostic kits.For immediate consideration, apply today. Essential Duties: Receive and respond to...

  • Customer Service Representative I-asia Business

    3 weeks ago

    Santee, United States Scantibodies Laboratory, Inc. Full time

    Position title- Customer Service Representative I-Asia Business Development- DescriptionWe are looking for a Customer Service Representative I-Asia Business Development to join our team. The Customer Service Representative I-Asia Business Development position requires the ability to read, write and speak English and Mandarin Chinese. Must have good...

  • Alterations Customer Service Representative

    1 month ago

    Santee, United States David's Bridal Full time

    Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five-star customer experience. ...

  • Alterations Customer Service Representative

    3 weeks ago

    Santee, United States David's Bridal Full time

    Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five-star customer experience. ...

  • Customer Experience Representative

    7 days ago

    Santee, United States Government Employees Insurance Company Full time

    Customer Service Representative – San Diego, CASalary: $20.35 per hour / $41,005.25 annuallyWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our San Diego office. This...

  • Service Center Representative

    3 weeks ago

    Santee, California, United States ATR International Full time

    Job Description:We are seeking a Service Center Representative for a very important client.The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities Duties could include one or more of the following: performing database maintenance and research tasks to support...

  • Service Center Representative

    2 months ago

    Santee, California, United States ATR International Full time

    Job Description:We are seeking a Service Center Representative for a very important client.The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities Duties could include one or more of the following: performing database maintenance and research tasks to support...

  • Veterinary Customer Service Representative

    3 days ago

    Santee, United States Jamacha Pet Vets Full time

    Responsibilities include but are not limited to the following: - Receive and place calls to clients for the purpose of scheduling - Confirm and follow up on appointments - Greet and assist clients with excellent customer service - Accurately relay owner’s account of the medical complaint of the animal to healthcare team members - Maintain medical records...

  • Csr - Customer Service Representative/administrator

    1 week ago

    Santee, United States Allegiance Heating & Air Conditioning, Inc. Full time

    _**The Big Task**_ You will promote customer satisfaction by converting incoming customer calls into booked service appointments. - **Key Sub Tasks**_ - Answering inbound calls and making outbound calls to fill 3-day call board as necessary - You will need to learn the call script in order to sound professional and authentic when speaking with our...

  • Customer Service Representative

    2 weeks ago

    Santee, United States Lendmark Financial Services Full time

    At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have...

  • Service Center Representative

    7 days ago

    Santee, United States Ultimate Staffing Full time

    Position: Customer Service Representative supporting Asia Businesses Development TeamLocation: SanteeDuration: PermanentHours: Onsite, Mon - Thur 9am-6pm and Fri 8am - 5pmPay: $25/hr Immediate opportunity to join a thriving team! Help Asian sales and account management teams with processing orders, customers needs and tracking order processes. This is a...

  • Service Center Representative

    1 week ago

    Santee, United States Ultimate Staffing Full time

    Position: Customer Service Representative supporting Asia Businesses Development TeamLocation: SanteeDuration: PermanentHours: Onsite, Mon - Thur 9am-6pm and Fri 8am - 5pmPay: $25/hr Immediate opportunity to join a thriving team! Help Asian sales and account management teams with processing orders, customers needs and tracking order processes. This is a...

  • Guest Service Representative

    1 month ago

    Santee, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...

  • Guest Service Representative

    3 weeks ago

    Santee, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...