Customer Service Representative

2 weeks ago


Northbrook, United States genesisONE Full time

New Year, New Start In 2024 look forward to going to work for a local company, building one-on-one relationships with customers, and having a direct impact on process improvements. Plus build a career in the ever-growing technology industry.

genesisONE is looking for a Customer Service Rep (CSR) who genuinely enjoys helping others and likes looking for ways to make it easy for them to do business. For over 30 years, genesisONE has been helping local businesses use office technology. We help people and technology work as ONE. We sell and service a full line of office equipment, software, and technology systems.

In this role you will:
**Get to know people and form long-term relationships.**
- Get to know our customers by name and build trust by responding promptly to customer inquiries, entering product orders and service call information, and managing customer equipment contracts.

**Be in the know. **This role interacts with all areas of the company, so you’ll have insight and a complete view of the business to assist customers as well as get to know your teammates. In this role, you will stay busy, serve as a communication hub, and solve problems. The days will fly by

**Look for ways to help customers**:

- Ask questions to understand their needs.
- Provide timely follow-up.
- Look and listen for ways to enhance the customer’s experience, then share your insight to have a direct impact on making things better

**For your hard work you will be rewarded with**:

- Competitive wage with business hours. No nights or weekends.
- Hybrid work schedule with three days in our Northbrook office and two days to work remote. Join us on Wednesdays when the entire team is in the office to learn from each other, build relationships, and celebrate our successes
- Complete benefits package including medical, dental, life insurance, and short-and-long-term disability insurance, and flex spending.
- 401(k) with company match.
- Progressive PTO policy including paid holidays.

**To be successful in this role you will need**:

- Active listening skills and empathy to put yourself in the customer’s shoes to provide the best possible solution.
- 3+ years business-to-business (B2B) customer service experience.
- To be detailed oriented and enjoying seeing things to completion.
- The ability to work in our Northbrook, Illinois, office three days a week, including Wednesdays. This is a hybrid position and not a fully remote position.
- Strong typing skills with the ability to accurately enter information.
- Strong organizational and follow-up skills to ensure customer satisfaction.
- Excellent communication skills.
- High school diploma or equivalent.

Pay: $41,792.52 - $50,330.77 per year

Work setting:

- Hybrid work

Ability to Commute:

- Northbrook, IL 60062 (preferred)

Ability to Relocate:

- Northbrook, IL 60062: Relocate before starting work (preferred)

Work Location: Hybrid remote in Northbrook, IL 60062



  • Northbrook, United States Northbrook Park District Full time

    The Northbrook Park District is seeking a welcoming Customer Service Representative to work the front desk at our recreation facility, Leisure Center. Customer Service Representatives are often the first point of contact for our patrons and are expected to provide the highest quality of customer service. **Wage & Shift Information** $15.00+ depending on...


  • Northbrook, United States Endurance Full time

    Customer Service Representative Job Summary Do you have a passion for helping people? Be a part of a company that invests in its employees’ growth and development. Endurance is looking for Remote Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Customer Service Representative, you will...

  • Customer Service

    6 days ago


    Northbrook, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Northbrook location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...


  • Northbrook, United States Addison Group Full time

    Job DescriptionJob DescriptionCustomer Service Representative - HYBRID ABILITIESImmediate Interviews!$20-22/hr (depending on experience)Stable and growing company located in Northbrook is seeking a Customer Service Representative on a contract-to-hire basis who can work in a fast-paced environment to join their team! The ideal candidate for this role has a...


  • Northbrook, United States TWO MEN AND A TRUCK® Full time

    TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.*NO COLD CALLING! Our Inside Sales...


  • Northbrook, Illinois, United States Aston Carter Full time

    The largest food manufacturing and packaging company in Illinois is looking to hire 1 customer service professional to join their team and help support their customers and internal teams. Description:Receives and executes orders from customers, ensuring they are in compliance with all company rules. Manages orders from receipt through delivery and invoicing....


  • Northbrook, Illinois, United States Aston Carter Full time

    Description:Receives and executes orders from customers, ensuring they are in compliance with all company rules. Manages orders from receipt through delivery and invoicing. CSR is responsible for the resolution of any exception or issue associated with the delivery of a customer's order.Reviews and clears all order SAP exception blocks (quantity, weight,...


  • Northbrook, United States Wintrust Financial Full time

    As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but...

  • Client Services

    1 month ago


    Northbrook, United States Architex International Full time

    Job DescriptionJob DescriptionArchitex International is seeking a highly motivated and customer-centric individual to join our team. This role offers a unique opportunity to contribute to a leading textile company, and be part of a collaborative team that values innovation, customer satisfaction, and personal growth. We are looking for an individual who is...


  • Northbrook, United States Restore Hyper Wellness Full time

    Job DescriptionJob DescriptionWellness Representative Restore Hyper Wellness Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Wellness Representatives are...


  • Northbrook, United States Endurance Full time

    Billing Representative Endurance Warranty Services is seeking a full-time Billing Representative to join our Department! The Billing Representative is responsible for maintaining accurate financial records and payment procedures. Key Responsibilities: Collaborating with customers, and other team members to resolve billing inconsistencies and errors. ...


  • Northbrook, United States LaserAway Full time

    Job DescriptionJob DescriptionJob Title: Patient Care Coordinator (Aesthetic Sales)Location: Northbrook- Chicago, ILDepartment: SalesReports to: Location DirectorWhy LaserAway?· Generous compensation structure including uncapped commission.· Career growth and advancement.· Cutting edge medical equipment.· Employee discounts on products and services.·...

  • Customer Service

    6 days ago


    Northbrook, United States Newmedical Technology, Inc. Full time

    **Customer Service & Administrative Associate** Newmedical Technology, Inc. is a global medical products company focused on developing, manufacturing, and distributing patented therapies for advanced wound care, scar management, skin care, and surgical solutions. We understand both the physical and psychological impact of wounds and the scars they create....


  • Northbrook, United States Coronis Health Full time

    Job DescriptionJob DescriptionBusiness Development Representative (BDR)FLSA: Non-Exempt At Coronis Health, we know that the key to growth is a high-performing business development team. That’s why we’re seeking a qualified business development representative (BDR) to find and screen potential healthcare customers who could benefit from our products and...


  • Northbrook, United States SPG Plumbing Drain Service INC Full time

    Job DescriptionJob DescriptionAre you an experienced Service Dispatcher seeking a rewarding role in a company that appreciates your dedication and skills? Your search ends here!Are you a versatile, detail-oriented individual with a knack for service dispatch environments and delivering unparalleled customer service? If you thrive on ensuring smooth and...


  • Northbrook, United States Coronis Health Full time

    Job DescriptionJob DescriptionJob Title: Bi-lingual Early Out Self Pay Representative Reports to: Collections ManagerFSLA Status: Full Time, Non-exemptSalary: $18 per hour Job purposeThe Early Out Self Pay Representative will work within the standard operational procedures to ensure the delivery of exceptional patient services. The Representative will put...


  • Northbrook, United States United Service Companies Full time

    Position Purpose The Houseman maintains cleanliness and order in lobby and common guest areas as well as assists maintenance with small, general projects. You will promote a positive image of the property to guests and accommodate their requests. You will possess knowledge of all equipment, operations, and general cleaning principles. You will ensure...


  • Northbrook, United States Sonitrol Great Lakes Full time

    Job DescriptionJob DescriptionOutside Sales RepresentativeWe are Solucient Security/Sonitrol Great Lakes, a longtime leader in integrated verified commercial security solutions. We're helping businesses protect their assets, from their physical property to their employees and everything in between and we are adding to our team. We are hiring an Sales...

  • Restaurant Server

    5 days ago


    Northbrook, United States United Service Companies Full time

    SUMMARY: The Restaurant Server is primarily responsible for taking orders, serving guests, table and dining room clean up, and providing support in all areas of the restaurant. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Restaurant Server will work with the Restaurant Manager/Assistant Restaurant...


  • Northbrook, United States United Service Companies Full time

    Position Purpose The Room Attendant is responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner. Responsibilities vary but may include: routine cleaning of the public areas of the hotel, daily cleaning of guestrooms, weekly or monthly deep cleaning of assigned areas,...