Plumbing Service Dispatcher

Job DescriptionJob Description

Are you an experienced Service Dispatcher seeking a rewarding role in a company that appreciates your dedication and skills? Your search ends here

Are you a versatile, detail-oriented individual with a knack for service dispatch environments and delivering unparalleled customer service? If you thrive on ensuring smooth and efficient scheduling and dispatching of service technicians and excel at problem-solving and communication, let's connect We're SPG Plumbing Drain Service., and we're growing. We're looking for a Service Dispatcher to contribute in a meaningful way.

From optimizing service technician schedules to overseeing accurate and timely dispatch, you'll manage critical service calls and ensure an optimal customer experience. This is the perfect role for a dedicated, can-do team player looking to leverage their skills and experience to make a meaningful impact, drive operational excellence, and craft a fulfilling and rewarding career.

Excited to learn more? Check out all the job details below and join us

CORE ATTRIBUTES

What You Bring to The Table

This role is ideal for individuals dedicated to delivering excellence in every aspect of their work and eager to contribute to team success while continuously learning and growing. Following are the core professional attributes that will contribute to success in this role:

• Proactive Organizer - A self-starter who takes initiative and meticulously plans, schedules, and coordinates, ensuring smooth dispatching operations and optimal utilization of resources
• Solution-Oriented Thinker - You are adept at problem-solving, with a knack for addressing customer needs and resolving inquiries efficiently, making sure every service call is a step toward resolution
• Customer-Centric Communicator - Possessing advanced communication skills, you maintain a helpful and professional demeanor, ensuring customer satisfaction through active listening and thoughtful responses
• Detail-Oriented Executor - You have an eye for detail, ensuring accuracy in service scheduling, information entry, and invoice processing, contributing to the seamless flow of operations
• Collaborative Team Player - Reliable and supportive, you collaborate effectively with technicians, vendors, and other departments, acting as a linchpin in the service dispatch process
• Adaptable Learner - Open to acquiring new skills and knowledge, you adapt swiftly to changes and are willing to be trained in areas like basic plumbing and HVAC to enhance service dispatch efficiency

RESPONSIBILITIES

What You Can Expect Day-to-Day

Fulfilling a crucial role within our service team, the core responsibilities of this position encompass:

• Maintain the service technician schedules and dispatch technicians as service calls are completed
• Schedule technicians return trips with customers to complete jobs after the arrival of parts
• Maintain on-call schedule for service technicians and after-hours service procedures
• Enter service calls, schedule calls, and generate call debriefing with technicians daily
• Maintain customer database, ensuring complete, accurate, and updated entry of information
• Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
• Respond to service technician's requests online and by phone
• Schedule follow-up preventative maintenance service appointments
• Review and complete service work orders for accuracy
• Prepares invoices for processing
• Participate in all company-sponsored training classes
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
• This position is the primary contact for customer inquiries via telephone (inbound and outbound) and email.
• Respond to and resolve post-service inquiries and issues such as service status questions, warranty inquiries, and customer complaints. Communicate with all departments to coordinate ordering supplies for customers and technicians, customer quotes, and customer concerns.
• Evaluate service calls and assign the best technician to each service appointment
• Communicate important information to technicians to ensure they have the best opportunity to service customers efficiently
• Coordinate with customers throughout the day to ensure they are fully updated with technician's availability
• Flexible to work on projects as needed when not answering the phone
• Answers vendor inquiries
• Collections assistant, as needed
• Perform other related dispatch and/or administrative duties as required

REQUIREMENTS

What it Takes

The ideal Service Dispatcher is a meticulous, detail-oriented individual committed to precision, accuracy, and excellence.

Minimum Required:

We are willing to train the right candidate who demonstrates an aptitude to learn along with an interest in the role

• High School Diploma or equivalent required
• 2+ years of previous experience in a service/dispatch environment
• Proficient in Microsoft Office (Word and Excel)
• High-level computer and keyboard/mouse skills, comfortable working on Windows
• Exceptional verbal and written communication skills with the ability to concisely deliver a clear and accurate message
• Excellent customer service and interpersonal skills
• Outstanding, professional telephone skills, consistently maintaining a helpful tone and attitude throughout the interaction
• Ability to multitask and adapt to changes simultaneously
• Strong organizational and time management skills with the ability to handle a high volume of interactions from a variety of mediums
• Strong sense of urgency with the ability to prioritize and meet deadlines and multitask successfully under pressure
• Able to successfully manage difficult customers while staying calm, showing empathy, and guiding customers to stay on task
• Results-oriented team player who uses and shares resources with others is vigilant of metrics, and supports peers

Preferred:

• Associate and/or bachelor’s degree
• Basic plumbing and or HVAC knowledge and dispatching experience
• A/P and A/R knowledge
• Advanced communication and customer service skills
• Call center experience
• Experience working with various departments to supply customer's needs.

OUR COMPANY

Our Commitment to You

Your new career starts here SPG Plumbing Drain Service. is looking to grow our team of committed and hardworking professionals. When you work at SPG, you will be working for a leader in the industry surrounded by a team of committed and hardworking professionals. Believing that continuous growth is key to improvement, we institute a vigorous program of education and self-improvement for everyone. SPG diverse capabilities offer you a range of projects and fields to further develop your skills and grow within the company. As part of the SPG team, you will be part of the family striving for continuous improvement. SPG is not only a great place to work but also a great place to build a long-term career. SPG is always looking for talented and dedicated individuals who share our outlook and core values to join our team. If you are a meticulous, devoted service dispatcher with experience in dispatch environments looking for a role that offers development and growth with a supportive team – let's connect. Apply today.

SPG Plumbing Drain Service is an equal opportunity employer and supports a diversified workforce.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Dispatching: 3 years (Required)

Work Location: In person

Company DescriptionSPG Plumbing Drain Service is dedicated to excellence, offering rewarding careers, continuous growth opportunities, and a supportive team environmentCompany DescriptionSPG Plumbing Drain Service is dedicated to excellence, offering rewarding careers, continuous growth opportunities, and a supportive team environment

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