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Assistant General Manager

3 months ago

Grand Rapids, United States Windquest Group, Inc Full time

ASSISTANT GENERAL MANAGER

**Job Description**:
**ABOUT THE COMPANY**:
Come be a part of our exciting new concept opening later this year We will be launching a new concept dedicated to delivering exceptional hospitality and exquisite cuisine. We believe that dining is an art form, where every detail, from the ingredients we source to the ambiance we create, is meticulously crafted to provide an unforgettable experience. We are looking for a leader to help set the bar for “unreasonable hospitality” including hiring and training a new team to deliver on exciting new experiences. You can help us contribute to the elevated food scene in Grand Rapids.

**ABOUT THE POSITION**:
The AGM will also work closely with the General Manager, overseeing daily operations, customer service and front of house staff.

**RESPONSIBILITIES AND DUTIES**

Administrative:

- Manage key administrative tasks such as inventory, opening and closing procedures, preparing deposits, cash handling, and payouts.
- Partner alongside the General Manger to implement business strategy and help build the FOH training program.
- Develop and manage daily floor plans, line-up notes, and other pre-service essentials.
- Overseeing beverage operations, including inventory management, supplier negotiations, and cost control.
- Scheduling and manage Front of House (FOH) staff.
- Oversees the ServSafe Alcohol program and ensures that all FOH staff members have up-to-date and proper training.
- Collaborate on the selection, development, and performance management of all employees.

Service:

- Oversee all aspects of service, including those in the dining room, bar, and private spaces, ensuring exceptional hospitality at every touchpoint.
- Focus on the front door, guest relations team, and service team to ensure a seamless guest experience.
- Maintain and uphold the highest standards of the restaurant's service, appearance, and conduct.
- Coordinate training sessions and work with the management team to continuously develop and improve employee skills.

**EDUCATION AND EXPERIENCE**
- Proven experience in restaurant management, with a minimum of three years in a supervisory or leadership role.
- Strong leadership abilities, with excellent communication, interpersonal, and problem-solving skills.
- Previous experience in bar and restaurant marketing, including social media, event management, and community engagement.
- Experience in beverage management - including inventory management, supplier negotiations, and cost control is preferred.
- Demonstrated commitment to excellence and quality in all aspects of restaurant management.
- Effective communication skills with the ability to interact with staff, management, and ownership seamlessly.
- Ensure that the POS System is updated appropriately according to menu changes.
- Knowledge of cost accounting, developing and maintaining budgets, and financial planning and strategy.
- Experience as a Maître D’ at a high-caliber restaurant or hotel is a plus.
- Familiarity with reservation platforms and managing seating arrangements in a reservations book.
- A genuine passion for food and the hospitality industry, driving a commitment to exceptional service and seasonal cuisine.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)