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Loan Servicing Specialist Iii

3 months ago

Chicago, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

As the Loan Servicing Specialist III you will be a Mid-Level Processing within the Servicing teams. You will be responsible for processing complex loan transactions, in a fast-paced environment associated with various supported market segments. (i.e. CPC, WM, MMBSI, Real Estate Banking, Dealer Commercial Services, etc.) The Loan Servicing Specialist III is responsible for various forms of monetary and non-monetary related transactions on the applicable commercial loan system. The position also entails escalated researching and processing maintenance transactions for monetary and non-monetary transactions. In depth knowledge of collections, reconciling differences, monitoring interest/fee/principal past dues & various maintenance requests ensuring system integrity. Career progression is based on following performance metrics: productivity, quality customer satisfaction and contributions to the team.

**Responsibilities**:

- Creation of PDF batch work for quality control/two-touch and document repositories
- Data entry of customer and loan details into the loan system
- Process wire, draws, payments, rate resets, quote payoffs and maintenance transactions
- Identifying inaccurate, incomplete or missing information on the transactions prior to submit for approval.
- Responsible for minimizing credit and business risk through awareness of procedure, compliance, and bank policy.
- Participating in projects and working groups as required
- Review and complete escalated requests
- Exercising judgment, discretion, and prioritization
- Understanding and following Bank policy and established procedures
- Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit partners & resources (ability to calculate interest and fee accruals for billing is required for this role).

**Required qualifications, capabilities, and skills**:

- Ability to adapt to internal tracking and monitoring systems.
- Knowledge of ACBS and/or Loan IQ
- Understanding of US Dollar and Foreign Currency Loans
- Working knowledge of legal/credit documents.
- Ability to interpret standard reports and forms.
- Excellent interpersonal and written/verbal communication skills.
- Exceptional customer service skills.
- Ability to effectively multi-task and prioritize workloads while working within tight service levels.
- Strong organizational and time management skills.
- 2-4 years of prior loan operations and/or quality control experience in a banking or financial services industry.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit o