Manager, Database and Donor Operations

2 weeks ago

Los Angeles, United States Lucas Museum of Narrative Art Full time

***

The Lucas Museum of Narrative Art is seeking an experienced Manager, Database and Donor Operations to be a key resource to driving operational excellence in the Development department. Reporting to the Director, Membership & Development Operations, this role will provide leadership in CRM and business operations.

**RESPONSIBILITIES**:

- ** Database Management & Training**:

- Serve as Development power user for CRM, acting as a key voice in decision making during the Tessitura onboarding and implementation process—specifically regarding setting up gift processing campaigns and procedures
- Create and maintain documentation of CRM and business processes for Development team
- Oversee accurate management of all donor records and gifts in our CRM (Tessitura) database to ensure database integrity
- Ensure best-use of CRM across Development team, including use of Plans, Campaigns, Activities, CSIs, and Research in Tessitura
- **
Business Operations**:

- Build out gift processing procedures in collaboration with Director of Membership & Development Operations and Finance team
- In conjunction with Finance colleagues, complete regular reconciliations to ensure all donations are accurately accounted for, allocated, and reported
- Collaborate with finance colleagues to ensure compliance with all relevant regulations and laws, maintain accountability standards to donors, and ensure confidentiality and compliance
- Work with colleagues and outside vendors to manage and execute fundraising appeals, including direct mail and online campaigns, overseeing list segmentation
- Manage gift processing, batch approvals, and donor acknowledgements as needed
- **
Project Management**:

- Partner with Enterprise Systems team on implementing additional key Tessitura integrations needed by the Development team, including partner systems for prospect research, digital membership cards, etc.

***
- ** Reporting and Analysis**:

- Provide reports for financial reporting, reconciliation, and KPI analysis to senior leadership
- Perform other related duties, as assigned or requested

**CORE COMPETENCIES**:

- ** Writing & Reporting** - Writes clearly, succinctly and correctly; writes convincingly in an engaging and expressive manner; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience
- ** Planning & Organizing** - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organizes resources needed to accomplish tasks; monitors performance against deadlines and milestones
- ** Adapting & Responding to change** - Adapts to changing circumstances; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows respect and sensitivity towards differences; deals with ambiguity, making positive use of the opportunities it presents
- ** Adhering to Principles & Values** - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities; encourages organizational and individual responsibility towards the organization and community we serve

**QUALIFICATIONS**:

- ** Education & Experience**:

- Bachelor’s degree preferred or equivalent experience
- 3 - 5 years of experience with development operations in a nonprofit setting, preferably with a membership program
- Experience working in a startup environment is a plus
- **
Knowledge**:

- Expertise with relational databases/CRMs including a knowledge of querying and reporting from databases is required; strong preference for experience with Tessitura A systems and analytical thinker with excellent organizational skills and attention to detail
- **Skills**:

- Experience using project management tools (QuickBase, Asana, etc.)
- Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)
- **
Abilities**:

- Ability to summarize processes and procedures in a succinct and digestible manner
- Demonstrated ability to prioritize and successfully execute competing tasks/projects in a fast-paced ever-changing environment

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