Usa - Boarding Agent, Maritime Ship Agent

3 weeks ago

Norfolk, United States ISS Group Holdings Limited Full time

**You Belong Here Wherever in the World you find yourself.**

**We celebrate our wins as one team of many great people**

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners _connect to a smoother, smarter ocean_.

**_
Global Perspective_** - we connect the world and see the bigger picture.

**_ The Power of People_**_ -_ we rely on the strength of local agent knowledge and relationships.

**_ Progress_**_ _- we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

InchcapeShippingServices

**Business Need / Purpose of Role**:
The **Operations Representative (Boarding Agent) **reporting to Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required. The Operations Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

**Knowledge, Skills, and Abilities**
- Foundational knowledge of Port Operations and Port Agency services.
- Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.
- Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven.
- Attention to detail with a high level of accuracy.
- Excellent customer service and communication skills, including strong verbal and listening skills.
- Must possess an intermediate proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

**Education, Qualifications, Certifications, and Licenses**

**Education/Experience**:

- High School diploma or GED equivalent required.
- Associate degree in Maritime Transportation or related major in a public or accredited private academic institution preferred
- Prior experience in marine agency field desired, but not required.
- Transitioning military personnel and veterans are encouraged to apply.
- Eligibility to work in the US.

**Licenses**:

- Agents are expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage.

**Why Inchcape Shipping Services?**

We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions - strengthens the organization, stimulates creativity, and promotes the exchange of ideas - helping you to build a rich and rewarding career.

**What you’ll get**:
We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.

Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation.
- Generous time off and paid holidays
- Two weeks’ vacation (immediately upon date of hire), 10 days Personal/Sick time, 12 paid holidays
- Paid parental leave
- Employee Assistance Program (EAP)
- Performance and Recognition - You are rewarded for achieving success by merit increases and reaching milestones.
- Career growth and opportunities for promotions. We develop and hire from within
- Compensation range beginning at $55,000 and up depending upon experience. You may also be eligible for bonuses and other benefits.
- Plus, much more

We have you covered for anything life could throw your way.

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inc

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