Concierge & Client Services Specialist

2 weeks ago

Lancaster, United States Saxton & Stump Full time

Description:
Join one of the most innovative, forward-thinking law firms in the country. As a Concierge and Client Services Specialist on the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service.

Saxton & Stump is seeking a motivated administrative professional to join the firm’s growing Concierge team. This individual will support several key firm administrative functions including the engagement letter process, a variety of business development projects, and other administrative projects.

**Key Accountabilities/Responsibilities**

**25% of the role (approx.)**

**50% of the role (approx.)**
- Assist with the coordination and execution of the firm’s involvement with industry organizations, events, sponsorships, and speaking engagements (including travel, expo booth setup/tear down).
- Assist with firm directory updates for various industry organizations.
- Maintain attorney bar association memberships and CLE registrations.
- Scheduling and coordination of various internal and external meetings and events.
- Assist with business development needs for the firm new hire onboarding process.
- Provide general support for the business development team, including special projects.

**25% of the role (approx.)**
- Other projects as assigned that support the firm’s administrative needs.
- The role will also serve as a ‘floater’ and will be cross trained to cover desks during lunch breaks and/or vacations.

**Skills/Experience**
- Must be a team player and willing to work in a fast-paced environment in which client needs are constantly changing.
- Must be well-organized and detail-oriented with excellent written and verbal communication skills and maintain a positive attitude.
- Demonstrate the ability to think tactically, anticipate needs, and find solutions to overcome obstacles independently.
- Strong time management skills, able to meet deadlines and manage multiple tasks.
- Successfully work with management to prioritize and adapt to changing workload demands.

**Requirements**:

- Associate or bachelor’s degree in business, marketing, or related field preferred
- 3-5 years’ experience is preferred in a professional services environment

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