Client Services Coordinator

3 weeks ago


Lancaster, United States Samaritan Center Full time

Job Overview:

This individual will serve as first point of contact for the Center on a full-time basis with client care being the top priority. The CSC will manage interaction between the clients and therapists in a confidential and efficient manner via telephone, in person and through written correspondence.

Responsibilities:

  • Coordinates intakes by gathering required information, scheduling with appropriate therapist, verifying insurance benefits, entering client information into TherapyNotes database, and granting access to portal or mail paperwork.
  • Greets clients at reception desk
  • Answers phone and greets visitors
  • Responds to information requests from clients
  • Responds to all phone inquiries regarding first appointments
  • Answers questions from new or existing clients
  • Maintains office supplies
  • Follows up on insurance claims.
  • Processes client payments through TherapyNotes
  • Other duties as assigned by Administrative Manager
Requirements:
  • High school graduate (or equivalent)
  • Ability to deal professionally and effectively with the public, staff, board, and volunteers
  • Ability to interpret the mission of the Center to others
  • Excellent verbal and written communications skills
  • Ability to be flexible and handle multiple tasks
  • Good organization and time management skills
  • Ability to take initiative and work independently
  • Willingness to learn new skills and take on additional responsibilities
  • Proficiency with Microsoft Office products
  • EHR systems: 1 year (Preferred)
Benefits:
  • 401(k) matching
  • Health insurance
  • Paid time off
Schedule:
  • 8-hour shift
  • Day shift
  • Monday to Friday


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