REMOTE - Client Service Associate

2 weeks ago

Lancaster, United States Harbor Compliance Full time

Company Overview

Harbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.

In 2021, we merged with Labyrinth, Inc. We have scaled to 40,000+ clients and, even after 12 years, are still just getting started.

Position Overview:
The Client Service Associate’s primary objective is to provide fast, friendly support to clients whose accounts do not have a dedicated support person. This requires the Client Service Associate to understand the client's inquiries and problems, troubleshoot, and deliver an optimal and effective solution. This role is a critical part of our business, as it is often the only time a client interacts with a human at our brand. 

The work of a Client Service Associate focuses both on short-term client support that indirectly impacts revenue and other long-term objectives and, in many cases, directly impacts revenue through client retention and expansion. The Client Service Associate is an advocate for our clients, connecting the right resources to solve problems and reporting out client sentiment and feedback that shapes how we design our products and software. 


Responsibilities:

  • Client Satisfaction:
    • Provide excellent Client Service by addressing inquiries and concerns promptly, completely, and effectively.
    • Provide consistently accurate and complete information.
    • Speak warmly and empathetically to clients while maintaining realistic expectations.
  • Conflict Resolution:
    • Navigate client conflict by addressing it head-on in a professional, pleasant manner.
    • Convey a desire to collaborate and find a mutual solution.
    • Articulate solutions confidently, politely, and empathetically.
  • Client Retention & Growth:
    • ​​​​​​​Consistently alerts clients to Service Gaps to recommend additional products and services during the course of conversation.
    • “Tees up” conversations for Account Management about complex offerings.
    • Speaks with conviction about our services and persuades clients to retain services that will benefit their organization.

Required Qualifications:

  • 1-3 years of work experience in a similar role in a business services environment utilizing Client Service Software
  • Prior success in a customer service, sales, or other customer-facing role
  • Demonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager,  call center for finance, insurance, medical, or similar)
  • Demonstrated success in consistently meeting deadlines
  • Excellent written and oral communication skills as evidenced by the proper use of syntax, grammar, and vocabulary correctly within the context of the engagement. Written messages are organized, clear, and on-topic. Conversations demonstrate an articulate, confident, and appropriate tone.
  • Familiarity with Google Suite or Microsoft Office
  • Ability to provide exceptionally attentive service in a fast-paced environment
  • Effectively multitask, manage time, and prioritize
  • Experience using and maintaining a knowledge base
  • Ability to solve complex problems and learn new information on-the-fly
  • 2+ years experience in client service, preferably in a business services environment utilizing Client Service Software
  • Attention to detail

Preferred Qualifications:

  • College degree
  • Prior experience in client service or another client-facing role for large B2B accounts ($100k+) and/or high-net-worth individuals


Location and Hours

This is a full-time position. You are welcome to work remotely or from our Rockville, MD, or Lancaster, PA, offices.

Compensation

Competitive salary and generous benefits including paid time off; seven paid holidays; health plan including medical, dental, vision, and life insurance; and a 401(k) retirement plan with a company match program.

Harbor Compliance is an equal-opportunity employer.

  • REMOTE - Client Service Associate

    5 days ago

    Lancaster, United States Harbor Compliance Full time

    Company OverviewHarbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.In 2021, we merged with Labyrinth,...

  • REMOTE - Client Service Associate

    2 days ago

    Lancaster, United States Harbor Compliance Full time

    Company Overview Harbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management. In 2021, we merged with Labyrinth,...

  • REMOTE - Client Service Associate

    1 month ago

    Lancaster, United States Harbor Compliance Full time

    Job DescriptionJob DescriptionCompany OverviewHarbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.In 2021,...

  • Client Associate

    2 weeks ago

    Lancaster, United States Royal Bank of Canada Full time

    Job Summary Job Description What is the opportunity? Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to...

  • Client Associate

    4 weeks ago

    Lancaster, Pennsylvania, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to...

  • REMOTE - Client Success Manager

    2 weeks ago

    Lancaster, United States Harbor Compliance Full time

    Company Overview Harbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management. In 2021, we merged with Labyrinth,...

  • REMOTE - Client Success Manager

    2 weeks ago

    Lancaster, United States Harbor Compliance Full time

    Job DescriptionJob DescriptionCompany OverviewHarbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.In 2021,...

  • Client Service Representative

    1 week ago

    Lancaster, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service...

  • Concierge & Client Services Specialist

    2 weeks ago

    Lancaster, United States Saxton & Stump LLC Full time

    Job DescriptionJob DescriptionDescription:Join one of the most innovative, forward-thinking law firms in the country. As a Concierge and Client Services Specialist on the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal...

  • Client Service Representative

    4 days ago

    Lancaster, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, w Client Service, Representative, Service, Animal Care, Retail, Client

  • Client Services Coordinator

    2 weeks ago

    Lancaster, United States Samaritan Center Full time

    Job Overview: This individual will serve as first point of contact for the Center on a full-time basis with client care being the top priority. The CSC will manage interaction between the clients and therapists in a confidential and efficient manner via telephone, in person and through written correspondence. Responsibilities: Coordinates intakes by...

  • Client Services Coordinator

    4 days ago

    Lancaster, United States Samaritan Center Full time

    Job Overview: This individual will serve as first point of contact for the Center on a full-time basis with client care being the top priority. The CSC will manage interaction between the clients and therapists in a confidential and efficient manner via telephone, in person and through written correspondence. Responsibilities: Coordinates intakes by...

  • Know Your Rights Specialist

    4 days ago

    Lancaster, United States Church World Service Full time

    About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing...

  • Sales & Customer Service Associate

    1 month ago

    Lancaster, United States Massage Envy Full time

    Overview: **Where Better Careers Begin!** Massage Envy **Lancaster West**:1050 West Avenue K, Lancaster, CA 93534** **Do you have a passion for helping others?** At the Massage Envy **Lancaster West** franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an...

  • Sales & Customer Service Associate

    2 weeks ago

    Lancaster, United States Massage Envy Full time

    Overview Where Better Careers Begin! Massage Envy Lancaster West: 1050 West Avenue K, Lancaster, CA 93534 Do you have a passion for helping others? At the Massage Envy Lancaster West franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience...

  • Sales & Customer Service Associate

    1 week ago

    Lancaster, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Lancaster West: 1050 West Avenue K, Lancaster, CA 93534 Do you have a passion for helping others? At the Massage Envy Lancaster West franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience...

  • Accounting Associate

    1 week ago

    Lancaster, United States Staffing Service USA Full time

    Accounting Associate position in Lancaster, PA. What we offer all Accounting Associates: Work Schedule: July through December - Monday through Thursday from 6 am-4 pm AND January through June- Monday through Friday from 7:30-4 pm Outstanding benefits Accounting, Associate, Processing Associate, Staffing, Account

  • Finance Associate

    1 week ago

    Lancaster, United States Staffing Service USA Full time

    Financial Compliance Associate in Lancaster! What we offer all Finance Compliance Associates: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid ti Associate, Finance, Retail, Staffing, Insurance, Compliance

  • Know Your Rights Specialist

    1 week ago

    Lancaster, United States Church World Service Full time

    Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene...

  • Know Your Rights Specialist

    2 weeks ago

    Lancaster, United States Church World Service Full time

    About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing...