REMOTE - Client Service Associate
3 weeks ago
Company OverviewHarbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.In 2021, we merged with Labyrinth, Inc. We have scaled to 40,000+ clients and, even after 12 years, are still just getting started.Position Overview:The Client Service Associate's primary objective is to provide fast, friendly support to clients whose accounts do not have a dedicated support person. This requires the Client Service Associate to understand the client's inquiries and problems, troubleshoot, and deliver an optimal and effective solution. This role is a critical part of our business, as it is often the only time a client interacts with a human at our brand. The work of a Client Service Associate focuses both on short-term client support that indirectly impacts revenue and other long-term objectives and, in many cases, directly impacts revenue through client retention and expansion. The Client Service Associate is an advocate for our clients, connecting the right resources to solve problems and reporting out client sentiment and feedback that shapes how we design our products and software. Responsibilities:Client Satisfaction:Provide excellent Client Service by addressing inquiries and concerns promptly, completely, and effectively.Provide consistently accurate and complete information.Speak warmly and empathetically to clients while maintaining realistic expectations.Conflict Resolution:Navigate client conflict by addressing it head-on in a professional, pleasant manner.Convey a desire to collaborate and find a mutual solution.Articulate solutions confidently, politely, and empathetically.Client Retention & Growth:Consistently alerts clients to Service Gaps to recommend additional products and services during the course of conversation."Tees up" conversations for Account Management about complex offerings.Speaks with conviction about our services and persuades clients to retain services that will benefit their organization.Required Qualifications:1-3 years of work experience in a similar role in a business services environment utilizing Client Service SoftwarePrior success in a customer service, sales, or other customer-facing roleDemonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager, call center for finance, insurance, medical, or similar)Demonstrated success in consistently meeting deadlinesExcellent written and oral communication skills as evidenced by the proper use of syntax, grammar, and vocabulary correctly within the context of the engagement. Written messages are organized, clear, and on-topic. Conversations demonstrate an articulate, confident, and appropriate tone.Familiarity with Google Suite or Microsoft OfficeAbility to provide exceptionally attentive service in a fast-paced environmentEffectively multitask, manage time, and prioritizeExperience using and maintaining a knowledge baseAbility to solve complex problems and learn new information on-the-fly2+ years experience in client service, preferably in a business services environment utilizing Client Service SoftwareAttention to detailPreferred Qualifications:College degreePrior experience in client service or another client-facing role for large B2B accounts ($100k+) and/or high-net-worth individualsLocation and HoursThis is a full-time position. You are welcome to work remotely or from our Rockville, MD, or Lancaster, PA, offices.CompensationCompetitive salary and generous benefits including paid time off; seven paid holidays; health plan including medical, dental, vision, and life insurance; and a 401(k) retirement plan with a company match program.Harbor Compliance is an equal-opportunity employer.
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REMOTE - Client Service Associate
2 days ago
Lancaster, United States Graham Full timeJob Description Position: REMOTE - Client Service Associate Status: Full-Time Hourly (40 hours) Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch * P henomenal customer service, written, and verbal communication skills* ABOUT THE ORGANIZATION: This...
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REMOTE - Client Service Associate
1 week ago
Lancaster, United States Graham Inc. Full timePosition: REMOTE - Client Service Associate Status: Full-Time Hourly (40 hours) Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch * Phenomenal customer service, written, and verbal communication skills* ABOUT THE ORGANIZATION: This is a temporary, REMOTE – Client Service Associate opportunity with the...
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REMOTE - Client Service Associate
16 hours ago
Lancaster, United States Graham Inc. Full timePosition: REMOTE - Client Service Associate Status: Full-Time Hourly (40 hours) Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch * Phenomenal customer service, written, and verbal communication skills* ABOUT THE ORGANIZATION: This is a temporary, REMOTE – Client Service Associate opportunity with the...
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REMOTE - Client Service Associate
2 weeks ago
Lancaster, United States Harbor Compliance Full timeCompany Overview Harbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management. In 2021, we merged with Labyrinth,...
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REMOTE - Client Service Associate
12 hours ago
Lancaster, United States Harbor Compliance Full timeCompany Overview Harbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management. In 2021, we merged with Labyrinth,...
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REMOTE - Client Service Associate
2 months ago
Lancaster, United States Harbor Compliance Full timeJob DescriptionJob DescriptionCompany OverviewHarbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.In 2021,...
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REMOTE - Client Service Associate
11 hours ago
Lancaster, United States Harbor Compliance Full timeJob DescriptionJob DescriptionCompany OverviewHarbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.In 2021,...
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Client Services Associate
1 week ago
Lancaster, United States Stand 8 Full timeSTAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. As a Client Service Associate, you'll play a pivotal role in ensuring our clients receive outstanding service and support. You'll be the first...
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Client Services Associate
1 hour ago
Lancaster, United States Stand 8 Full timeSTAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. As a Client Service Associate, you'll play a pivotal role in ensuring our clients receive outstanding service and support. You'll be the first...
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REMOTE - Client Success Manager
1 month ago
Lancaster, United States Harbor Compliance Full timeJob DescriptionJob DescriptionCompany OverviewHarbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.In 2021,...
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REMOTE - Client Success Manager
13 hours ago
Lancaster, United States Harbor Compliance Full timeJob DescriptionJob DescriptionCompany OverviewHarbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management.In 2021,...
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Client Associate
2 months ago
Lancaster, Pennsylvania, United States Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to...
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Client Associate
15 hours ago
Lancaster, Pennsylvania, United States Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to...
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Member Service Advisor
1 month ago
Lancaster, United States HPA Strategies Full timeWe are looking for a detail-oriented and customer-focused individual to join our team as a Remote Member Service Advisor. As a Member Service Advisor, you will be responsible for providing exceptional customer service and support to our valued members, ensuring their needs are met and their problems are resolved in a timely manner. This is a remote position,...
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Client Service Representative
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Lancaster, United States VCA Antech, Inc. Full timeWe are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional...
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Client Service Representative
4 weeks ago
Lancaster, United States VCA Animal Hospitals Full timeWe are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service...
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Associate Clinical Social Worker- Acsw- Fsp
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Lancaster, United States Social Service Professionals Full time_**NOTE: THIS IS A FULL-TIME, IN-PERSON POSITION. Part-time/remote not offered.**_ - **Fluency in Spanish is preferred. **_ Job Title: Associate Clinical Social Worker - ACSW - FSP- At-Risk Youth Type: Full Time, Benefits available Location: Lancaster, CA Social Service Professionals, "the professional's choice" for careers in Social Work and Therapy has...
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Concierge & Client Services Specialist
1 month ago
Lancaster, United States Saxton & Stump Full timeDescription: Join one of the most innovative, forward-thinking law firms in the country. As a Concierge and Client Services Specialist on the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different...
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Client/Customer Service Representative
6 days ago
Lancaster, United States Eurofins Scientific Full time**Client/Customer Service Representative** * Lancaster, PA, USA * Full-time **Company Description** **Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to...
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Administrative Assistant, Client Delivery Services
11 hours ago
Lancaster, United States Baker Tilly US, LLP Full timeOverview: Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a...
