Specialist, Membership Engagement

2 weeks ago

Alexandria, United States SHRM Full time

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

Summary
The Membership Engagement Specialist (MES) DMR and Affiliates, supports the comprehensive strategy and initiatives to achieve SHRM’s objectives and goals for SHRM Affiliates, initiatives, and programs. The position influences and coordinates organizational resources to activate SHRM’s strategy through programs and campaigns that engage members and prospective members in the SHRM member segments. The MES establishes, maintains, and strengthens relationships with SHRM volunteer leaders, members, chapters, state councils, students, and other affiliates to achieve SHRM’s strategy and objectives. The MES DMR & Affiliates provides project management support for the Dual Membership Release (DMR) program and Affinity Partnerships. The role ensures work on DMR and Affinities is prioritized and handled expeditiously. This role will work very closely with the Dual Membership Operations and Services Director.

The MES serves a key role in the Membership Division in supporting overall chapter, state council, and volunteer leader engagement and compliance, and is one of the primary contacts of SHRM to members, students, and volunteers. The MES has a presence at national, regional, and local meetings and conferences and communicates the SHRM message to members and potential members. The position certifies affiliate compliance with governance structure, audits, and multi-million-dollar financial payments. The MES maximizes efficiencies to ensure strong and vibrant professional, student chapters, and state councils, and acts as key enabler for membership.

**Responsibilities**:

- Establishes, maintains, and strengthens relationships with SHRM volunteer leaders, members, chapters, state councils, students, and others to achieve SHRM’s strategy and objectives regarding membership. This includes proposing and executing ideas, initiatives and programs focused on growing membership acquisition and retention.
- Serves as the key contact and liaison in the Membership Department for providing timely and accurate information, guidance and support to our volunteer leaders, professional and student members, prospective members, staff and others on various membership activities, governance and compliance initiatives, affiliate support activities and projects.
- Participates in and supports key task forces, special projects and Tiger Team activities.
- Prepares, analyzes, and distributes reports including monthly and quarterly membership data to support affiliate and staff analysis of membership acquisition and retention trends, chapter metrics, and other key SHRM initiatives. Partners with the Field Service Directors to provide the needed support to volunteer leaders to grow & develop our chapters and state councils.
- Ensures practices are customer-centric and focused on developing and enhancing the member experience while adhering to established policies.
- Represents SHRM at national, state, chapter and other conferences and presents to these audiences.
- Manages, maintains and updates the official record for professional and student chapters, state councils, their volunteers and members. This includes administering chapter and state council affiliation requirements and compliance programs.
- Manages the annual professional and student chapter audit process, to determine affiliates in good standing. Manages multiple programs (SHAPE, CLIF, EXCEL, etc.). This includes managing the process to determine chapters eligible for financial support from SHRM, those eligible for professional and student chapter recognition programs and award process.
- Prepares and fulfills/ships materials/exhibit displays for events to ensure promotion of SHRM membership, certification and other strategic priorities.
- Other duties and projects as assigned.

Education & Experience Requirements
- Bachelor’s Degree or extensive relevant experience in lieu of degree.
- Minimum of 3 years of experience in an association, non-profit organization, or business, preferably in marketing, membership services or similar areas.
- Minimum of 2 years of program and / or project management experience.
- Experience in working to develop and execute a plan.
- Experience working with volunteer leaders is preferred.

Knowledge, Skills & Abilities
- Excellent oral and written communication and interpersonal skills, including experience in giving public presentations or speaking activities
- Able to analyze data and provide keen insights
- Excellent member and customer service focus with the ability to influence and/

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