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Desktop/field Support Specialist

3 months ago

Phoenix, United States Radiant Digital Full time

**Position: Desktop Field Support Technician**

**Location: Onsite - Phoenix, AZ 85034**

**Duration: 06 Months+Work Hours**: The schedule for this position is Monday through Friday with shifts assigned between 6 am-5 pm. Alternate work schedules may be acceptable but not guaranteed

**About this Position**Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday with shifts assigned between 6 am-5 pm. Alternate work schedules may be acceptable but not guaranteed.

**Responsibilities will include but not limited to**:

- Responding to help-desk tickets in a large enterprise environment
- Will procure and issue mobile phones to employees.
- Supporting and troubleshooting cellular devices, tablets, and laptops.
- Enroll mobile devices into an MDM solution.
- Support large conference room Audio/Visual equipment.
- Mobile device support including working understanding of mobile device management tools.
- Perform audits related to mobile devices such as no usage, hardware inventory, etc.
- Participate in after-hours/weekends on call rotation
- Installing and maintaining desktop computer and server hardware and software.
- Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
- Performing installation and patching of Windows operating systems.
- Submitting weekly status reports to supervisor.
- Support large conference room Audio/Visual equipment
- Preparing workstation and laptop images and deployment of devices.

**Job Requirements**
- Experience providing technical support to end users in a fast-paced environment.
- One year of Active Directory experience.
- Mobile device support knowledge.
- Experience with Remedy helpdesk software.
- Experience with Microsoft Intune
- Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
- Solid troubleshooting skills in desktop computer hardware and software.
- Experience creating and improving technical documentation; documenting the system specifications and design.
- Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.

**Job Type**: Contract

Schedule:

- Monday to Friday
- Morning shift

Work Location: In person