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Information Technology Support Specialist

2 months ago

Phoenix, United States The Intersect Group Full time

Job Description:

An IT Support Specialist provides professional support for end users of personal computers and their associated networks, hardware, software or peripherals, and troubleshoots, diagnoses and resolves complex operating offers. This individual installs and configures software or hardware updates or patches. Additionally, they will evaluate and resolve network connectivity or communication systems issues. They develop and maintain documentation related to workstations and/or applications. An IT Support Specialist also ensures workstations are compliant with organization policies and security standards.


Requirements:

  • High School Diploma or GED
  • 1-2 years of personal computer tech experience, including basic PC and Apple software and hardware troubleshooting


Preferred:

  • Associate’s Degree in computer engineering or relative field
  • CompTIA A+ or Microsoft Certified Desktop Support Technician certification


Responsibilities:

  • Provide professional support to end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology.
  • Install, configure or re-configure PC, Apple, and device hardware and software as requested or apparent, including any required moving of physical equipment, including printers and/or installing cable; may also maintain an adequate spare parts inventory of systems, subsystems and component parts used for repair work.
  • Prepare progress reports on worked performed, including documentation of installation procedures and tracking of customer service levels to ensure that daily activity is captured correctly for historical purposes.
  • Perform basic network administration activities, including monitoring local area networks and servers and reporting or escalating issues to the network and desktop engineering or corporate support team; replace, move and/install printers or other peripheral devices as required.
  • Perform systems backups to ensure data integrity and preservation of information.
  • Assist corporate IT in providing end user access and authorization to various systems to maintain the appropriate security measures.