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Housekeeping Supervisor

4 months ago

Houston, United States InterContinental Full time

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At** InterContinental Hotels & Resorts®** we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

- **Be charming** by being approachable, having confidence and showing respect.
- **Stay in the moment** by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

**DUTIES AND RESPONSIBILITIES**:
**Financial Returns**
- Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
- Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
- Control expenses and minimize waste within all areas of housekeeping.

**People**
- Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other department heads
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
- Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Promote teamwork and quality service through daily communication and coordination with other departments.

**Guest Experience**
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
- Handle complaints and special requests to achieve complete guest satisfaction
- Comply with special needs and requests of the guests, VIPs and repeat visitors
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Inspect all assigned areas to ensure furnishing, guest rooms/ suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

**Responsible Business**
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
- May maintain procedures for security of lost and found items
- Perform other duties as assigned. May also serve as manager on duty
- Assist with scheduling and room assignments to ensure proper coverage.
- Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
- Complete all paperwork and closing duties such as filing out supply requisitions, maintenance request forms, and updating log books, etc.
- May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
- Report, turn in, and/or log all lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- May assist with other duties as assigned.

**QUALIFICATION AND REQUIREMENTS**

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling

Other:

- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
- Basic mathematical skills are used occasionally.
- May be required to work nights, weekends, and/or holidays

At IHG, we’ve made a promise. As one of the world’s leading hotel group