Patient Admin Specialist

3 weeks ago

Los Gatos, United States Stanford Health Care Full time

1.0 FTE Full time Day - 08 Hour R2438625 Onsite 71810 ORTHO SURGERY CLINIC LOS GATOS Administrative Support 555 Knowles Dr,LOS GATOS,California
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Day - 08 Hour (United States of America)

**This is a Stanford Health Care job.**

**A Brief Overview**
The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

**Locations**
Stanford Health Care

**What you will do**
- Primary Function:

- Proficiency of level I skills:

- Entry, Front Desk, check-in/out.
- AND
- Performs specialized function 80% of work.
- Specialized Functions:

- Master Scheduling,
- New Patient Coordination,
- Authorization Coordination,
- Surgery/Procedure Scheduling,
- Specialized data collection/coordination.
- Level I Duties:

- Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
- Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.
- Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
- Provide doctor-patient support using reference documents and tools.
- Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
- Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
- Meet/Exceed organizational and department service standards.
- Answers non-clinical CRMs, escalating where appropriate.
- Answers non-clinical patient messages, escalating where appropriate.
- Managing and distributing faxes, mail, and filing of clinic-specific documentation.
- Plus Proficiency In:

- Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.
- Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.
- Assists patients and physicians in scheduling ancillary tests before and after clinic visits.
- Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.
- Ensures that all scheduled patients are eligible for services requested and/or determines patient eligibility.
- Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
- Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.

**Education Qualifications**
- High School Diploma/GED.

**Experience Qualifications**
- One plus (1+) years’ experience working in a healthcare setting (i.e. hospital, medical/dental office, nursing facilities, etc.)
- OR
- Two plus (2+) years’ experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.).

**Required Knowledge, Skills and Abilities**
- Level I KSAs:

- Knowledge of medical terminology.
- Knowledge of computer systems and software used in functional area.
- Ability to speak and write effectively at a level appropriate for the job.
- Ability to provide customer service, solve problems, and manage multiple priorities.
- Knowledge of Windows-based office software, computers and operating systems.
- Ability to adjust communications to fit the needs and level of understanding of the receiver.
- Ability to exercise calmness in stressful situations.
- Plus:

- Basic PC Skills (Windows, Excel, and Word).
- Good communication, customer service, interpersonal skills and cross cultural competency.
- Working knowledge of EPIC or other patient database.
- Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment and stressful interactions.
- Ability to plan, prioritize, and organize work independently with attention to detail and deadlines scheduling and ITA scheduling.

**Physical Demands and Work Conditions**

**Physical Demands**
- Frequent Sitting.
- Occasional Walking.
- Occasional Standing.
- Seldom Bending.
- Seldom Kneeling.
- Seldom Crawling.
- Occasional Pushing and Pulling.
- Occasional Reaching (above shoulder level).
- Seldom Twisting and Turning (Neck and Waist).

**Lifting**
- Occasional lifting of 0 - 10 lbs. _0 to 0 in height_

**Working Environment*

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