Ad, Nps Product Management

2 weeks ago

East Hanover, United States Novartis Full time

394234BR

**AD, NPS Product Management - Remote**:
USA

**About the role**

Location: Remote
This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.
About the Role: The Associate Director, NPS Product Management, is responsible for the integration and deployment of technology products within the US NPS organization. This individual will be responsible for building and deployment of all technology products that support our NPS Patient Support Center (PSC), inclusive of tools, processes and technologies that enable meaningful experiences for our patients and practices. This individual will work closely with the PSC team with a deep understanding of our technology product portfolio, patient services business processes, case management, re-imbursement services, omni-channel, and 3rd party integrations. This individual will work closely with a large cross-functional team covering product, technology, PSC operations, enterprise strategy, vendor management and analytics to ensure a seamless product experience for our internal and external customers.
Key Responsibilities:

- Lead end-to-end feature development and integration of all technology experiences within PSC operations by demonstrating a very strong understanding of patient services, including business processes, operational flows, program design, and operational challenges.
- Lead 2 or more scrum teams (Product owner, scrum master, business analyst, developers, testers etc.) to develop scalable enterprise products in partnership with the Product and IT teams that successfully address PSC operational challenges.
- Demonstrate deep understanding of the patient services internal and vendor landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions, for all product archetypes.
- Leverage data insights, research, and competitive analysis to identify opportunities to drive user-centered products and product enhancements.
- Partner with large cross-functional global team from Product and IT teams in support of PSC operations with continual improvement of this area as well.
- Engage with key stakeholders (PSC, franchise, IT, vendors), keeping them abreast of product status, in order to gain continuous buy-in.

**EEO Statement**
- We are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential._

**Role Requirements**

What You’ll Bring to the Role:

Essential Requirements:

- 5+ years of product management and technology experience in healthcare, life sciences and / or regulated industry
- Minimum of 2 years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs
- Demonstrated understanding within the Patient services technology landscape
- Demonstrated experience leading scrum teams, including Product Owners, Scrum master, Business analyst, Developers, Testers etc.
- Multi-functional experience in Pharmaceutical or Healthcare, preferred
- Experience in driving results in a matrix organization
- Proven self-starter and ability to deliver strongly in a “hands-on” role
- Proven expertise in product management, roadmaps and discovery
- Ability to interface with and influence senior leaders

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
The pay range for this position at commencement of employment is expected to be between $144,000 and $216,000 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time of

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