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Assistant Customer Service Manager

4 months ago

Monroe, United States Piggly Wiggly | A C&S Family of Companies Full time

The Assistant Customer Service Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

**Description**
- Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
- Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
- React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
- Follow and enforce all RCS procedures
- Perform customer intercepts to verify customer satisfaction
- Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
- Write the schedule weekly for front-end associates
- Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
- Ensure that merchandise returns are fulfilled throughout the day
- Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
- Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
- Prepare and retain reports/ logs needed for store audit and state inspection purposes
- Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
- Perform special store level tasks/projects as assigned by the CSM and store manager
- Travel Required:No

**Environment**
- Store : Grocery Warehouse (50F to 90F)

**Skills**
- Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
- Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
- Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
- Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.

**Years Of Experience**
- 0-2 : 1-2 years previous retail experience in the area of the front-end preferred

Pay: $13.16 - $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Experience level:

- 1 year
- Under 1 year

Shift:

- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday

**Experience**:

- Organizational skills: 1 year (required)
- Grocery store: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person