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General Manager
3 months ago
We are looking to add a **General Manager** **(GM)** to lead our family. Our **GM** is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance.
For over 75 years Global Partners has been delivering the energy, products and services that make life better with its nearly 1600 locations This longevity and success begins and ends with people. We create career paths and provide development programs for all roles in the organization. We’ve also successfully developed community integrated convenience stores where we are transforming the guest experience and rethinking what it means to lead as the adaptive energy distribution company. This is a source of pride and frankly we don’t plan on stopping. We’re looking for people to contribute to our company’s direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what’s next.
With our recent game changers such as PaybyCar Contactless Paymentand Renewable Diesel Fuel, we are looking to continue responsible and innovative growth. No matter which area of the business you support or which brand you decide to advance within our food service concepts, Alltown Fresh, Ramuntos, D’Angelos, Subway, Aroma Joes, or even our convenience brands, XtraMart, Honey Farms, Fast Freddies, Mr Mikes, Alltown, Jiffy Mart, Gulf, Honey Dew, Mobil Mart, Verc, Convenience Plus Brands, we know your contributions will be extremely valued and rewarded.
**The Types of “Energy” You Bring**
- You are comfortable working in both an individual and team environment.
- You have superior relationship building skills and can establish a connection with guests and associates.
- You lead by example and demonstrate the importance of a guest first mentality.
- You are detailed oriented and have excellent organizational skills.
- You display the ability to direct others and prioritize tasks.
- You are a proven self-starter with demonstrated ability to make decisions.
- You handle multiple projects simultaneously and independently.
**“Gauges” of Responsibility**
- Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.
- Responsible for guest and associate satisfaction, exceeding brand standards and managing the stores profitability.
- Select, develop and effectively lead a highly engaged team.
- Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all guests.
- Responsible for staffing the store appropriately to cover the guest and business demands of a 24/7 business. Proactively identify hiring needs across the store.
- Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours.
- Conduct all aspects of management training. Overseeing and monitor the training of all associates to ensure proficiency of skills and job safety is taught.
- Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.
- Value store associates through celebration and recognition.
- Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities).
- Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
- Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs.
- Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance.
- Report and document all guest and associate incidences in the appropriate time frame. Ensure compliance to all federal and local laws and to all company policies and procedures.
- Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated and sustained.
- Accountable to meet or exceed key performance metric targets/projections; deliver budgeted
