Operations Excellence Manager

2 weeks ago

West Chester, United States CTDI Full time

CTDI is a large-scale logistics repair and engineering company that services the country’s largest telecommunications and cable providers. CTDI has over 11,000 FT US Employees in over 58 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Operations Excellence Manager - International will manage programs in multiple CTDI locations worldwide and provide best-in-class service to customers. This role will work to oversee the execution of plans and processes to achieve and exceed KPI goals. Working with leadership (both local and global) to measure and drive the performance of programs - this not only includes key performance metrics but also production, quality, customer communication, and attaining the necessary technical support to ensure the success of the program. The Operations Excellence Manager will be the key leader ensuring customer accolades are met. This position will manage compliance with contractual and operational statement of work requirements.

This position will be located in West Chester, PA.

**Key Responsibilities**

This position is responsible for measuring and driving the performance of worldwide customer programs - including key performance metrics, production, quality, and customer communication, including formal presentations
- and ensuring the success of the program.

Specifically, the responsibilities of this position include:

- Drive best-in-class KPIs, working with global Operations and Business managers to ensure alignment
- Coordinate work of various functional Drive efficiency through best practices and company standards across multiple locations worldwide by collaborating with international teams.
- Act as the primary point of contact for global teams on operational and performance opportunities
- Monitor production performance to customer requirements and expectations.
- Issue regular reports on operational performance to both internal and external stakeholders.
- Mentor high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, and continuous process improvement
- Anticipate and troubleshoot production issues to mitigate customer escalation.
- Resolve customer issues in a timely manner via a customer-defined escalation process and use of internal resources.
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
- Identify areas of non-conformance (global) and develop remediation plans to correct
- Resolve customer issues promptly via a customer-defined escalation process and coordination of internal resources
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved
- Engage with senior leadership and stakeholders across the company to define project priorities and requirements
- Other duties as assigned
- Ability to work well with vendors and third-party/internal compliance groups

**Required Qualification and Experience**
- 10+ years of Program, Project, or Operations Management experience in a fast-paced operation
- 2+ years’ experience in consumer electronics or other electronics field is preferred
- PMP Certification is preferred but not required
- Previous experience with quality systems is a plus

**Required Skills**:

- Excellent communication, organization, and the ability to lead projects
- Must be fluent in English, both verbal and written
- Must be an organized, detail-oriented, and self-motivated individual
- Strong analytical, problem-solving, and decision-making skills
- Ability to work in different time zones
- Ability to thrive working both independently and with a highly dynamic, collaborative, and matrix environment
- Heavy international travel

**CTDI’s Global Profile**

Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair that includes STB / CPE Division, Mobile & Consumer Electronics, Network Services, Network Deployment Solutions, Products and Supplies. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs worldwide. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 15,500 employees in over 97 facilities worldwide

This position does not qualify for visa sponsorship

**California Residents Only**:
**Communications Test Design, Inc. Employee Privacy Notice**
- Last updated January 1, 2023_

This Employee Privacy Notice (“**Privacy Notice**”) describes the collection, use, and sharing of your personal information through the course of your tenure with Community Test Design, Inc. (“CTDI,” “we,” “us,” or “our”) and its subsidiaries and affiliates.
- **APPLICABILITY OF PRIV

  • Operational Excellence Officer

    7 days ago

    West Covina, United States Jollibee Support Center Full time

    **JOB SUMMARY** - The Operational Excellence Officer for Front-of-House (FOH) is responsible for the design, standardization, and continuous improvement of Service Restaurant Operations Systems (ROS) to ensure timely delivery of quality products to the customers, and optimum use of resources. This position oversees and improves all aspects of the customer...

  • Machine Operators

    2 weeks ago

    West Chester, United States PrideStaff Full time

    Job DescriptionJob DescriptionMachine OperatorsApply Today!!!Don't miss your chance to work with an established company that prides it self on keeping long term employees.Tool & Die, CNC, Brake Press, EDM Wire, Saw and Laser Table Machinists Needed Rate of Pay: $18-$35hrShift: 1st, 2nd, 3rd Machine Operators ResponsibilitiesUtilizing various tools and...

  • Operations Manager

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    West Chester, PA 19382, United States Nudy's Cafe Full time

    Nudy's Cafe - JobID: 100-136418968 [Restaurant Supervisor] As an Operations Manager at Nudy's Cafe, you'll: Coordinate daily restaurant operations; Deliver superior service and maximize customer satisfaction; Respond swiftly and accurately to customer concerns; Continuously manage, coach and train employees and peers with a passion for service in mind;...

  • Operations Supervisor

    1 week ago

    West Chester, United States CareerBuilder Full time

    CTDI is a large-scale Engineering, Repair, and Logistics company that services the countrys largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. Summary:...

  • Security Operations Center

    10 hours ago

    West Chester, United States CTDI Full time

    CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees...

  • Senior Program Manager

    20 hours ago

    West Chester, United States CTDI Full time

    CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 14,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide....

  • Senior Program Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    West Chester, United States CTDI Full time

    CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 14,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide....

  • Senior Program Manager

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    West Chester, United States CTDI Full time

    CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 14,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.This...

  • Senior Program Manager

    3 weeks ago

    West Chester, United States CTDI Full time

    CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 14,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.This...

  • Assistant Store Manager

    Found in: Talent US C2 - 2 weeks ago

    Chester, United States The Home Depot Full time

    Position Purpose: Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager. At a high level, ASM's in Training will learn how to support the Store Manager...

  • Sr Inventory Manager

    Found in: Talent US C2 - 3 weeks ago

    West Chester, United States CTDI Full time

    CTDI is a large-scale logistics repair and engineering company that services the country’s largest telecommunications and cable providers. CTDI has over 11,000 employees in over 65 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.  The Inventory Operations Senior Manager is responsible for...

  • Director of Clinical Operations

    1 day ago

    West Chester, United States Aventura Health Group Full time

    Aventura Health Group -   Aventura Health Group is seeking an experienced Director of Clinical Operations for its skilled nursing facilities in Pennsylvania. In this role, you will be reporting to the Director of Operations and will work closely with the clinical management team to implement clinical policies and procedures. The responsibilities will...

  • Human Resources Manager

    Found in: beBee jobs US - 2 weeks ago

    West Chester, Pennsylvania, United States Krapf Group Full time

    POSITION SUMMARY:This office position plays an integral role in the overall function of the Human Resources department. The HR Manager provides professional advice on human resources policies and procedures, handles all employee relations matters, oversees the company benefits administration, coordinates and directs administrative functions, promotes...

  • Industrial Automation Product Manager

    2 weeks ago

    West Chester, United States Omni Cable Full time

    Job Requirements Industrial Automation Category Manager | OmniCableOur Opportunity: OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a...

  • FP&A Manager

    3 days ago

    West Chester, United States DRT Holdings, LLC Full time

    Job DescriptionJob DescriptionDRT, a portfolio company of Mill Rock Capital, is a leader in the aerospace, metal packaging and precision machining industries. DRT has a global presence with locations across the US and Europe. The business operates in two segments – Aerospace and Metal Packaging/Precision (MPS)Manager – FP&AJob SummaryThe Manager – FP&A...

  • Sr. Manager, Procurement

    1 week ago

    West Chester, United States CareerBuilder Full time

    CTDI is a large-scale logistics repair and engineering company that services the countrys largest telecommunications and cable providers. CTDI has over 11,000 employees in over 65 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. Job Summary The position of Senior Manager, Procurement will be responsible...

  • Assistant Project Manager Construction

    2 weeks ago

    West Chester, United States Pancoast & Clifford, Inc. Full time

    Job Description Job Description Assistant Project Manager We are seeking a dedicated, organized, and efficient assistant project manager to join our team. In this role, you will work with the project manager to coordinate and accomplish the necessary project tasks and requirements. Candidate must have an eye for detail and a go-getter personality, ready to...

  • Sales Manager

    7 days ago

    West Chester, United States CareerBuilder Full time

    About the role: As the Manager of Government Services for TQL, you will be responsible for establishing the company-wide government-related freight operations. This includes working with executive leadership on government freight strategies, establishing, building and maintaining key internal and external relationships and ensuring government regulatory...

  • People Operations Support

    Found in: Resume Library US A2 - 2 weeks ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Description: Are you interested in an entry level Human Resource (HR) position?  Do you have excellent organizational and administrative skills? Are you interested in gaining experience to advance your HR career? If you answered YES to any of these questions, consider joining our Team!   Being a People Operations (HR) Support staff at Devereux has its...

  • Finance Manager

    2 weeks ago

    West Chester, United States Airtron Heating & Air Conditioning Full time

    Job DescriptionJob DescriptionAre you ready to take on a challenging and exciting role as a full-time Finance Manager - Controller? Look no further! Airtron Heating & Air Conditioning in West Chester, OH is seeking a talented individual to join our team.With a competitive annual salary ranging from $70,000 to $85,000, plus the opportunity for bonuses, you...