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Donation Services Coordinator

3 months ago

Phoenix, United States Science Care, Inc Full time

Are you looking for a new role where you leave each day knowing you have made a difference? If so, then look no further than Science Care Science Care is working to grow our team and is currently seeking Customer Service Professionals for immediate openings.

The best part is this job has **NO **Cold Calling, **NO** Sales, and **NO** maximum talk time stats A perfect match for us is someone that is compassionate, hardworking, detailed, flexible, and someone who will stop at nothing to help a family through some of the most difficult times in their lives.
- **Spanish speaking a plus**_

Science Care is a whole-body donation program for medical research and education. We link people who want to donate their body to science with medical researchers and educators who are using human tissue to improve healthcare for future generations. As a Donor Services Coordinator for Science Care, you will have one of the most important roles in our company. In this position you will spend approximately 95% of your day handling inbound calls to our potential donors and their families to help them complete the donation process. Your goal is to obtain all necessary information to facilitate donation, coordinate the logistics of the donation, and answer any questions for our donor families. Your sole responsibility will be to create a positive brand for Science Care and assist our families in any way possible during their time of need.

This department provides excellent service 24 hours a day and therefore all Donation Services Coordinators must be flexible.

**Training Monday - Friday - IN OFFICE - 8:00am
- 4:30pm**

**1. Permanent Shift - Monday - Friday - 10:30am - 7:00pm**

**Skills/ Requirements**
- Compassionate

*Professional
- Positive, can-do attitude
- Self-motivated
- Superior customer service phone skills and follow through
- Excellent communication skills
- Ensure high level of detail and accuracy for documentation, tracking, control, and record safekeeping
- Ability to learn and understand basic medical terminology
- Ability to identify problems, analyze them and resolve for immediate customer satisfaction
- Superior typing, data entry and office clerical skills
- Ability to work in a fast-paced environment, meet deadlines, and function in stressful situations
- A true team player who can be flexible and do what is best for the donor, their family, and our organization
- Willingness to do whatever it takes to get the job done
- Multi-tasking skills -- capable of handling many tasks at once and not losing attention to detail

At Science Care our employees enjoy opportunities for advancement as well as great benefits including comprehensive medical, dental, and vision plans; long/short term disability plans; vacation/sick time; 401K with match. Additional benefits can be discussed if chosen for an interview.

Science Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay: $19.50 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday
- Weekends as needed
- Weekends only

Work setting:

- Hybrid work

Work Location: Hybrid remote in Phoenix, AZ 85027