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Part Time Luxury SPA Manager

3 months ago

Walnut Creek, United States The Woodhouse Day Spa - Walnut Creek Full time

**Benefits**:

- 401(k)
- 401(k) matching
- Competitive salary
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off

The Woodhouse Spa exists to change lives. Our goal is to create a memorable, unique, and transformative experience for our guests. A cohesive leadership unit is an essential part of the Woodhouse team. In fact, it depends on it.

Position Summary:
The Spa Manager assists the Spa Director in leading the staff to the highest level of customer service and manages daily operations. The Spa Manager is a results oriented leader - energetic, creative, enthusiastic and organized. They must cultivate an inclusive and safe atmosphere for staff, creating a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and team member satisfaction.

Fri-Sat-Tue-Wed-Thu availability

The Spa Manager should be thoroughly educated on the following:

- “The Woodhouse Way” - including Woodhouse vocabulary, procedures, and protocols
- Menu of Services
- Product Knowledge
- Daily Operations
- Opening and Closing Procedures FAQ

**Position Title**: Spa Manager

**Reports To**: Spa Director

**FT / PT**: Part-time

**Status**: Non-exempt

***:
The Spa Manager assists the Spa Director in leading the staff to the highest level of customer service and manages daily operations. This position is responsible for the daily organization and management of team members, guests, scheduling, inventory, and management software. The Spa Manager is responsible for working with the Spa Director in hiring, on-boarding, and training team members on all their job responsibilities and ensuring that the performance of their duties are held to the proper standards as set forth in the operations manual. The position is also responsible for conforming to and enabling the Woodhouse standards set forth in the Team Member Handbook and should strive each day to exceed guest expectations.

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**:
The Spa Manager is responsible for working with the Spa Director in managing employee and operations management, financial accountability, effectively communicating with others, developing relationships, and achieving corporate goals and objectives.

**Employee Management**:

- Regularly direct and supervise the work of spa employees in accordance with spa policies and directives.
- Hire, train, develop, and in some cases terminate the employment of those supervised in accordance with company policies and directives.
- Lead and perform timely performance evaluations of employees.
- Responsible for implementation of all laws, regulations and policies regarding employment practices, safety rules and all other company policies and procedures
- Oversee day-to-day Spa operations run smoothly and efficiently through a visible management presence and leadership.
- Process, review, and submit payroll.
- Coordinate all team-member schedules.
- Must be relied upon to open and/or close the spa as required and step in as needed when team-members call-out.

**Operations Management**:

- Assist Spa Director and owner/managing partner in spa operations.
- Maintain a regular presence at the spa facilities.
- Ensure safety and security through monitoring of facilities, equipment, and operational systems including point of sale software.
- Regular inspections of the Spa area to ensure a clean, organized, safe, and well-maintained facility, coordinate spa repairs and maintenance.
- Manage spa operations including customer service, communication, marketing (digital + print), purchasing, supplying, staffing, training, staff development and supervision.
- Coordinate all team members schedules and step-in as needed to ensure smooth operations.

**Financial Accountability**:

- Manage the financial performance of the spa through achievement of sales & revenue goals, expense management, proper planning, and forecasting.
- Track, report, and analyze the details of financial operation.
- Prepare and implement action plans to meet or exceed monthly financial goals.
- Assist spa ownership in development of annual operating and capital budgets, as well as long term growth strategy.
- Review applicable financial statements and reports.

**Communication & Relationships**:

- Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests.
- Promote harmonious relations among members, staff, vendors, and the community at-large.
- Communicate timely and follow up, as appropriate.
- Active participation in required events, required programs, required meetings, and required trainings.

**Corporate Goals & Objectives**:

- Promote the company’s safety goals and actively work towards ensuring a safe working environment.
- Interpret and ensure compliance with company policies and procedures.
- Actively further financial objectives and continuously support improvement and positive change, which in