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Front Desk Agent

3 months ago

Austin, United States Super 8 by Wyndham Full time

Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is a great opportunity for individuals with a passion for hospitality and excellent communication skills.

**Responsibilities**:

- Greet guests in a warm and welcoming manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow hotel policies and procedures to ensure safety and security of guests

**Skills**:

- Strong guest service skills with the ability to create a positive first impression
- Proficient in operating phone systems and handling multiple calls simultaneously
- Knowledge of hotel operations and procedures
- Bilingual or multilingual skills are highly desirable
- Excellent communication skills, both verbal and written
- Exceptional phone etiquette and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Strong organizational skills with attention to detail
- Familiarity with hotel management software is a plus

Join our team as a Front Desk Agent and enjoy the following benefits:

- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays

**Job Types**: Full-time, Part-time

Pay: $14.00 - $19.79 per hour

Expected hours: 40 - 50 per week

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift

Ability to Relocate:

- Austin, TX 78753: Relocate before starting work (required)

Work Location: In person