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Dispatcher / Warehouse Associate

3 months ago

Mechanicsburg, United States American Expediting Full time

**Dispatcher / Warehouse Associate**
Onsite: Mechanicsburg, PA
Available shift: Monday-Friday, 11:30am-8:00pm

**ABOUT THE COMPANY**:American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.

**SUMMARY**:The Warehouse Associate will be responsible for performing an array of duties such as receiving and processing incoming stock and materials; managing, organizing, and retrieving stock; and keeping a concise record of inventory, and accurately filling customer orders. Must be detail oriented and accurate with item numbers, inventory locations, inbound/outbound procedures, and possess the ability to communicate internally and externally the status of parts-related issues.

**REPORTS TO**: Site Operations Manager

**RESPONSIBILITIES**:
**Dispatcher**:

- Process service requests within the American Expediting shipment management system, generate quote, and verify shipping documentation where applicable
- Dispatch jobs according to customer requests, specifications or needs
- Work with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request
- Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met:

- Reporting wait time to customer in real time
- Retrieving real time pictures of multi-shipment orders/ dry ice replenishment/ shipments left at residences
- Documenting QA service issues, capacity issues and multi-courier commissions
- Calling IC business partners when jobs are approaching OB and POD deadline
- Determine response needed to deal with emergencies, accidents, and breakdowns effectively and appropriately.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
- Communicate Chain of Custody standards
- Consult with managerial personnel to meet operational goals
- Other duties/tasks as assigned

**Warehouse Associate**:

- Receive, inspect, and stock shipments from carriers
- Unpack and check shipments received against inbound alerts
- Fill customer orders quickly, promptly, accurately
- Follow Standard Operating Procedures from clients
- Handle outbound shipments to be shipped by local courier or overnight carriers
- Enter data into computer system
- Handle inventory and cycle counts as needed

**SKILLS**:

- Excellent verbal communication and problem-solving skills
- Interpersonal skills; ability to foster teamwork and motivate/coach others.
- Familiar with time zones and military time
- Decisive under pressure and time constraints
- Knowledge of local and regional geographical area; accurately and quickly read maps
- Knowledge of principles and processes for providing customer service
- Must be able to lift at least 30 lbs
- Must be able to use ladders, step stools and can stand for long periods
- Must be able to work safely from heights

**QUALIFICATIONS**:

- High School diploma/GED; Associate degree or other vocational/technical school training beyond high school is preferred
- Flexibility in working hours required

American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, independent contractors, vendors and customers.

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Are you willing to accept an offer of $17.00/hr.?

**Education**:

- High school or equivalent (required)

**Experience**:

- Warehouse: 1 year (required)
- Dispatching: 1 year (required)

Ability to Commute:

- Mechanicsburg, PA (required)

Ability to Relocate:

- Mechanicsburg, PA: Relocate before starting work (required)

Work Location: In person